Surgery Scheduler

Job Summary
The Surgery Scheduler is responsible for all aspects of the surgical scheduling process, including surgeries, in-office procedures, follow up appointments and appropriate medical clearance.

Duties and Responsibilities

- Schedules patients for surgery and completes necessary paperwork

- Confirms patient demographics , surgery date and time and medical diagnosis

- Reviews instructions with patients prior to surgeries, including medications, allergies, labs, health history, pre-op and post-op treatment plans

- Gathers insurance information to confirm coverage and benefits

- Ensures all paperwork is complete and on file for patients’ surgeries, including consent forms

- Answers and responds to all incoming telephone inquiries regarding surgery

- Schedules patients for follow-up appointments and other health assessments

- Monitors surgery schedule and works directly with physicians to coordinate appointments

- Coordinates medical clearance when necessary

- Has regular and predictable attendance

- Adheres to all Advanced Pain Care policies and procedures

- Completes other duties as assigned
Knowledge, Skills and Abilities

- Clear and precise communication

- Accuracy and attention to detail

- Effectively manages day by organizing and prioritizing

- Applies tactful principles and practices of dealing with the public

- Practices safety habits

- Protects patient information and maintains confidentiality

- Knowledge of general medical terminology, CPT codes, medical insurance and managed care

- Knowledge of insurance verification and surgical procedures

- Computer and EMR knowledge

- Strong written and verbal communication skills

- Excellent interpersonal/customer service skills

- High degree of professionalism, tact and diplomacy

- Works independently
Requirements
Qualifications
Requires a high school diploma or equivalent; one year of prior surgery scheduling experience in a healthcare setting highly preferred.
Knowledge of Electronic Medical Records, insurance verification, medical terminology and surgical procedures. Outstanding customer service and communication skills a must.

Working Conditions
Environmental Conditions:

- Medical Office environment
Physical Conditions :

- Must be able to work as scheduled- typically Monday thru Friday 8:00am-5:00pm

- Must be able to sit and/or stand for prolonged period of time

- Duties involve moving materials, weighing up to 30 lbs.

- Required eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.
Supervision Reports to Scheduling Manager