Systems & Infrastructure Specialist

Agency
State Bureau of Investigation
Division
Information , Support Services
Job Classification Title
Systems Administrator II (NS)
Position Number
60010640
Grade
DT09
About Us
The State Bureau of Investigation’s mission is to serve Sheriffs, Police Chiefs, and District Attorneys as well as State and Federal partners, by investigating crimes and providing technical assistance in order to increase public safety for the citizens of the state of North Carolina. The SBI does so by conducting criminal investigations of allegations in areas of jurisdiction including narcotics, arson, election laws, misuse of state property, environmental crimes, human trafficking, child sexual abuse in day care centers, and threats made against public officials. The SBI provides support to local agencies related to computer crime investigations, use of force investigations, deaths in custody, crime scenes, financial crimes, missing and endangered persons, public corruption, cold cases, K9, special response team, bomb squad, and air wing. The SBI serves as North Carolina's repository of information on criminal history records, fingerprint identification, expungements, sex offender registry, and concealed handgun permits. The SBI manages the North Carolina Information Sharing and Analysis Center (ISAAC), which is the fusion center for the state of North Carolina, as well as the Behavioral Threat Assessment Unit, which assesses and manages threats of mass violence.

Description of Work
The North Carolina State Bureau of Investigation (SBI) is searching for a highly skilled and innovative IT professional to serve as a Systems and Infrastructure Specialist and play a critical role in supporting the agency's complex enterprise technology infrastructure.

Reporting to the IT Server Group Manager, this position serves as the Systems and Infrastructure Specialist responsible for the hands-on engineering, optimization, and operational stability of the SBI's complex and dynamic enterprise systems and software infrastructure. Working closely with IT leadership to implement architectural strategies, this position performs high-level troubleshooting, capacity planning, and proactive performance tuning of core operating systems and communications software.

This position is distinguished by its focus on developing innovative solutions for interfacing evolving software products and mitigating user impact during system changes. While carrying no direct supervisory duties, the role plays a key technical leadership role in managing system upgrade lifecycles, testing configurations, and ensuring day-to-day operational support meets the agency's rigorous performance requirements.

Key Responsibilities include but are not limited to:
- Working with enterprise infrastructure technologies, including VMware vSphere, Windows Server, Active Directory, and Microsoft 365, to administer, maintain, troubleshoot, and support enterprise systems and services.
- Designing and implementing VMware vSphere virtual infrastructure solutions, including ESXi hosts, vCenter, clusters, virtual networking, storage, high availability, and resource allocation to support enterprise workloads.
- Creating and maintaining virtual machines, server configurations, infrastructure services, and system resources while managing provisioning, configuration, and lifecycle operations across virtualized environments.
- Utilizing Microsoft 365 tenant administration tools to manage and support Exchange Online, SharePoint Online, OneDrive, Teams, Microsoft Entra ID, user accounts, licensing, permissions, authentication, and tenant configurations.
- Developing technical standards, PowerShell automation, system documentation, operational procedures, and infrastructure improvements to enhance efficiency, security, and service reliability.
- Coordinating infrastructure maintenance, VMware and Windows Server upgrades, Microsoft 365 service changes, patch management, vulnerability remediation, and technical support activities across IT teams.

Position/Physical Requirements:
- Must be a U.S. citizen due to security requirements for accessing SBI applications to which the person in this position must have access.
- Once new employee is acclimated he or she will go into rotation for on-call after hours.
- Must reside within 1 hour of the SBI’s main campus at 3320 Garner Road, Raleigh, NC to support on-call responsibilities and emergency response needs.
Knowledge Skills and Abilities/Management Preferences
Salary Range: $81,504 - $97,074

Salary will be based on relevant qualifications, internal equity, and budgetary considerations for the advertised position.

IMPORTANT NOTE: This posting closes at 11:59:59 PM the night BEFORE the End Date listed.

The Minimum Education and Experience (E&E) is REQUIRED to qualify for this position. Management also prefers:

- Considerable knowledge of enterprise IT infrastructure, including multi-user computer systems, virtualized environments (VMware vCenter/ESXi), storage area networks (SAN), data center hardware, and enterprise software platforms such as Microsoft 365, Exchange, and Varonis.

- Considerable knowledge of system administration, performance optimization, and disaster recovery, including system dependencies, network communications, root-cause analysis, capacity planning, performance monitoring, and recovery solutions (SRM, RecoverPoint, Commvault) to support 24x7x365 system availability.

- Demonstrated experience implementing and maintaining complex enterprise systems, including translating infrastructure architectural strategies into operational configurations, managing technical upgrades, troubleshooting system issues, and minimizing operational disruptions.

- Demonstrated ability to communicate effectively and collaborate across technical teams, including documenting technical procedures, coordinating system changes, and establishing effective working relationships with internal stakeholders, application owners, and external vendors.

This is a full-time position (40 hours per week) with Benefits .

Click here to see the Total Compensation Calculator

Selected candidates will undergo and must successfully complete a comprehensive background investigation which includes:  pre-employment polygraph examination; credit and arrest checks; interviews with associates, personal and business references; verification interviews of employers; verification of education achievement; medical examination; urinalysis drug screening; submission of fingerprints.

Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in computer science, or an IT related field or a closely related field from an appropriately accredited institution, AND three years of progressive experience in systems software programming;
OR
Associate degree in computer science, or an IT related field or a closely related field from an appropriately accredited institution, AND four years of progressive experience in systems software programming;
OR
Equivalent combination of education and experience.

The North Carolina State Bureau of Investigation (SBI) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.

We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace.  SBI supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.

Application Process
Please visit How Do I Get the Job for tips and guidelines on applying for State jobs.

Be sure to complete the application in full . In order to receive qualifying credit for all your work history and credentials, applicants must complete their entire work history and education on the application. Workday allows you to populate your profile and applications with information automatically pulled from your resume or LinkedIn profile, but you must upload this information and ensure its accuracy. Resumes are not accepted in lieu of the application, and “See Resume” is not acceptable in application fields. Any information omitted from the actual application will not be considered for qualifying credit. It is OK to attach a resume, but make sure all pertinent information is listed on the application form. All applications must be submitted by 11:59 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.

Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application.  If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.

If you earned a foreign degree, you must attach your official evaluation for U.S. equivalency to your application to receive credit for your degree as foreign degrees require an official evaluation for U.S. equivalency. If you do not attach, Human Resources cannot verify your degree equivalency to give you credit for salary qualification purposes. There are several organizations that perform this specialized service listed on the National Association of Credential Evaluation Services (NACES) website: https://www.naces.org/members .

If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.

Certified Positions
Applicants applying for positions certified through the North Carolina Department of Justice - Criminal Justice Education and Training Standards Division can find specific certification requirements here .

Per  North Carolina General Statute 143B-1209.54 , applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the  Federal Bureau of Investigation's Next Generation Identification (NGI) System and Criminal Justice Record of Arrest and Prosecution Background (Rap Back) Service .  This is in addition to submitting fingerprints during the application process.

Veteran’s and National Guard Preference
Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), SBI is committed to the full inclusion of all qualified individuals. As part of this commitment, SBI will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Employment Eligibility
It is the policy of the State of North Carolina and NC SBI that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment.   We participate in E-Verify (Employment Eligibility Verification System).

CONTACT INFORMATION:
N.C. State Bureau of Investigation
Human Resources
3320 Garner Road
Raleigh, NC 27610
Recruitment@ncsbi.gov

EEO Statement
T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:
Sharon Massey Sasser
Recruiter Email:
Recruitment@ncsbi.gov