氹仔 Taipa Bell Attendant (Front Office)

Position Summary

The Bell Attendant is representing the hotel to establish first & last impression to guest arrival and departure, including but not limited to provide welcome and farewell services to guests, at any designated location, including GEG properties.  To provide exceptional customer service and assistance to every guest.  To ensure a positive and memorable staying experience for guests by assisting with their luggage and provide hotel information.  Performs various errands responding to guest requests.

Primary Responsibility

• Provide welcome and farewell services to guests with warm and friendly posture, at any designated location.

• Assist guests to open door and with their luggage, ensuring proper handling and delivery to their assigned hotels, rooms or other locations.

• Coordinate luggage transportation, including but not limited to loading and unloading from vehicles, delivering to guest rooms.

• Provide information about the hotel's services, property facilities, and local attractions to ensure pleasant stay of guest.

• Listen to guest feedback, collect and escalate to superior for proper handling of guest comment.

• Implement and enforce safety protocols and procedures to ensure a safe working environment for the team and guests.

• Effectively use guest names if known upon all encounters including in property locations or designated location; recognize repeated guests and always remember their names for greeting.

• Proactively engage with guest upon departure and provide transportation assistance.

• Exhibit a genuine sense of interest on guest of who they are and what they need to ensure guest's satisfaction.

• Escort guests to their rooms, explaining hotel & room features and facility along the way, as required.

• Ensure the guest traffic is smooth at guest area including hotel driveways, entrances, lobbies and reception areas etc.

• Familiarize pick up information including car plate numbers, driver's contact numbers, flight and ferry information, also the preparation of paging signage board, if required.

• Collaborate with front desk, concierge, transportation or other teams to ensure smooth communication and coordination to enhance guest experience.

• Communicate guest needs, special requests, or issues to the appropriate teams, departments or personnel promptly.

• Perform other duties as assigned by management, when required.

Requirements

• With customer service mindset; interpersonal skills, in a friendly while professional manner.

• Professional image and elegant posture are to be demonstrated at all times in public.

• Knowledge of hotel operations, luggage handling procedures, and luxurious guest service standards is preferable.

• Strong organizational and multitasking abilities, with attention to details with accuracy.

• Physically fit and ability to lift heavy objects, work in a fast-paced environment, and be on the feet for extended periods.

• Flexibility to work shifts, weekends, and holidays in 24/7 operational mode.

• Fluent in Cantonese, Mandarin or English.