Technical Consultant

Tenon is the leader in enterprise marketing workflows. Built on ServiceNow, Tenon provides a single solution for marketing teams to execute campaigns, projects, emails, and SMS with speed and at scale.

Designed by marketers for marketers, Tenon brings marketing operations onto the same enterprise platform already used by IT, HR, Finance, and Customer Service, enabling organizations to collaborate more effectively and deliver work faster.

Responsibilities

- Configure, customize, implement, test, and troubleshoot software applications based on customer and business requirements.

- Develop and enhance application functionality, workflows, business rules, scripts, and other technical components.

- Create and maintain data imports, integrations, reports, dashboards, and automated processes.

- Support system integrations using APIs and other standard integration methods.

- Participate in code reviews and follow established development best practices.

- Document application designs, technical solutions, run books, UAT guides, customer training materials, and implementation details.

- Partner with customers to understand business requirements and translate them into scalable technical solutions.

- Participate in customer meetings, workshops, and solution discussions.

- Troubleshoot technical issues and provide timely resolution during implementations and post-launch support.

- Collaborate closely with Product, Engineering, and Customer Success teams to deliver successful customer outcomes.

What We're Looking For

- 2+ years of experience in Information Technology, Software Engineering, Marketing, or a related field.

- 2+ years of hands-on experience in software development, application configuration, or platform administration.

- JavaScript skills and experience working within enterprise software platforms.

- Experience developing and configuring business logic, scripts, workflows, and application functionality.

- Experience working with data structures, JSON, APIs, and system integrations.

- Familiarity with data imports, reporting, dashboards, and application deployment processes.

- Exposure to REST, SOAP, or other integration methods is preferred.

- Comfortable working directly with customers to gather requirements and provide implementation support.

- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.

- Ability to manage multiple projects in a fast-paced environment.

- Experience with enterprise software, CRM platforms, marketing technology, or business process automation tools is a plus.

- B2B SaaS experience is preferred.

- Relevant industry certifications are preferred.

- Indianapolis-based or willing to work in our Indianapolis office on a hybrid schedule.

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What We Value

Aim Higher

We believe ambitious goals inspire exceptional work. We challenge ourselves and each other to continuously improve and deliver meaningful impact.

Humble + Hungry

We roll up our sleeves, support one another, and do what's needed to help our team and customers succeed.

Total Alignment

We believe great teams communicate openly, provide candid feedback, and work toward shared goals.

Customer Obsessed

Our customers are at the center of everything we do. We strive to deliver thoughtful solutions and exceptional service.

Beginner's Mind

We stay curious, embrace learning, and approach challenges with fresh perspectives.

Compensation

$110,000–$130,000 base salary, depending on experience, plus equity and benefits.

Tenon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected characteristic.