Technical Implementation Specialist (II)

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Job Summary

The Technical Implementation Specialist (II) at NCR VOYIX Corporation is responsible for the successful deployment and integration of NCR's complex software and hardware solutions for clients. This role involves a blend of technical expertise, project management, and customer service to ensure seamless implementation and optimal system performance.

Job Responsibilities

• Lead and execute the technical implementation of NCR VOYIX software and hardware products, including installation, configuration, and testing, both on-site and remotely.
• Collaborate with project managers, sales teams, and clients to understand business requirements and translate them into technical specifications and solutions.
• Conduct detailed system analysis, design, and architecture reviews to ensure proposed solutions meet client needs and integrate effectively with existing infrastructure.
• Perform comprehensive system testing, troubleshooting, and debugging to identify and resolve technical issues during the implementation phase.
• Develop and deliver technical training to clients and internal teams on NCR VOYIX products and their functionalities.
• Create and maintain detailed implementation documentation, including configuration guides, technical specifications, and post-implementation reports.
• Provide advanced technical support and guidance to clients during the post-implementation warranty period.
• Act as a subject matter expert for specific NCR VOYIX products and technologies, staying current with product updates and industry trends.
• Manage multiple implementation projects simultaneously, ensuring adherence to timelines, budgets, and quality standards.
• Communicate effectively with clients and internal stakeholders, providing regular updates on project status and addressing any concerns.

Job Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• 2-4 years of experience in the role or a related field.
• Proven experience with complex software and hardware installations, configurations, and troubleshooting.
• Strong understanding of networking concepts (TCP/IP, firewalls, VPNs), operating systems (Windows Server, Linux), and database technologies (SQL Server, Oracle).
• Experience with scripting languages (e.g., PowerShell, Python) for automation and customization is a plus.
• Excellent problem-solving, analytical, and critical thinking skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Ability to work independently and as part of a team in a fast-paced environment.
• Demonstrated ability to manage multiple projects and priorities effectively.
• Travel may be required for on-site client implementations and training.

This job description outlines the primary duties and responsibilities of the role and is not intended to be exhaustive. The employee may be required to undertake additional duties and projects that are consistent with their skills, capabilities, and the overall purpose of the position Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”