Technical Support Engineer

Electric Machinery Company. a division of WEG Electric Corp.
Minneapolis, Minnesota

Position: Technical Support Service Engineer
Department: Service

Primary Objective of Position :
Provide technical support related to the motor, generator, control, and related WEG products; create and process warranty claims.

Major Areas of Accountability:

- Provide technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary

- Resolve service requests effectively, and promote strong customer relationships.

- Analyze field data, recommend corrective action, and write and edit service reports related to warranty work.

- Organize and coordinate inspection, analysis, and disposition of returned equipment, parts, and material.

- Be a liaison between the sales force, customers, users, and factory, providing technical information and assistance to sales offices, customers, and users.

- Deliver Client training pertaining to EM products and services.

- Other duties may be assigned by management to meet business needs.
Knowledge/Skills/Abilities:

- B.S. degree in Electrical, Industrial, or Mechanical Engineering.

- Demonstrated sense of urgency to affect timely response and resolution to customer requests.

- Demonstrated oral and written communication skills and proven ability to effectively deal with difficult customers.

- Demonstrated project management skills, including direction of technical and non-technical staff and customers.

- Demonstrated ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time.

- Demonstrated capability for social interface with internal and external customers as required, achieving customer satisfaction excellence.

- Computer literate with knowledge of current operating systems and software common to business applications including; SAP, MS Outlook, Word, Excel, PowerPoint, Project
Physical Requirements

- Physical ability to travel freely within manufacturing and office facilities:

- This requires climbing stairs and moving over, around, and about shop machinery and in-process apparatus in a safe manner.

- Physical ability to climb a ladder, use scaffolding or catwalks to service machinery.

- Ability and willingness to wear fall protection equipment.

- Physical ability to lift and carry 25 pounds.

- Physical ability to travel via public, commercial or personal transportation.

- Must possess an insurable driver’s license.

- Must possess a valid Passport or be able to obtain a Passport.
Pay: $80,000 - $90,000