Technical Support_KR

At IDEXX, we are passionate about helping veterinarians deliver the best possible care to pets and the people who love them. As a Technical Support Representative, you will play a vital role in supporting our customers by providing expert technical assistance, resolving complex product issues, and delivering an exceptional customer experience every day.

What You'll Do
As part of our Customer Support team, you will serve as a trusted partner to veterinary customers and internal stakeholders by delivering timely, effective, and customer-focused support.
Key responsibilities include:

- Provide inbound and outbound technical support via phone, email, and other customer communication channels while meeting service level commitments.

- Troubleshoot product and service-related issues, using strong analytical and problem-solving skills to identify root causes and deliver effective solutions.

- Communicate technical information clearly and confidently to both technical and non-technical users.

- Collaborate with colleagues and cross-functional teams to resolve customer concerns and ensure a seamless customer experience.

- Record customer interactions accurately in Salesforce and maintain detailed case documentation.

- Identify trends in customer feedback and escalate issues appropriately to support continuous improvement.

- Support onboarding, knowledge sharing, and process improvement initiatives within the team.

- Deliver customer training and provide field support when required.

- Participate in after-hours and weekend support rotations as needed.

What You Bring
We're looking for someone who is motivated by helping customers, enjoys solving problems, and thrives in a collaborative environment.
You will ideally have:

- Bachelor's degree or equivalent experience.

- At least 1 year of relevant experience in customer support, technical support, or a related field.

- Experience in a call center or customer service environment.

- Strong customer-facing communication and relationship-building skills.

- A proactive, accountable approach with a strong sense of ownership.

- Excellent troubleshooting, analytical, and organizational skills.

- Ability to manage multiple priorities in a fast-paced environment.

- Proficiency with Microsoft Office applications.

- Business-level English communication skills.
Preferred qualifications:

- Experience supporting technical products or services.

- Knowledge of the veterinary industry.

- Experience with Salesforce and SAP.

Why IDEXX?
At IDEXX, we create clarity for veterinary professionals through innovation, technology, and actionable insights. Every role contributes to helping our customers make confident decisions that improve the health and well-being of animals around the world.
You'll join a collaborative team that values curiosity, continuous learning, and customer success. In return, you'll have opportunities to grow your career, develop new skills, and make a meaningful impact in an organization dedicated to advancing animal health.
If you're passionate about helping customers, solving complex problems, and delivering exceptional service, we'd love to hear from you.

Let's pursue what matters together. Apply today.

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