Telephone Operator

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day with every conversation. When you join our Conrad Tulum Riviera Maya team, that’s exactly what you’ll do every time you come to work! As a Telephone Operator, you’re not just answering calls – you’re creating meaningful connections, anticipating guest needs, and providing prompt, personalized assistance. Through your warm voice, professionalism, and passion for hospitality, you’ll help deliver exceptional experiences that make every guest’s stay truly memorable.

Responsibilities
Here's what you'll do during a typical day:

- - Handle incoming and outgoing calls: Answer and direct calls promptly and professionally, ensuring guests and team members are connected with the appropriate departments.

- - Deliver exceptional guest assistance: Provide accurate information, respond to guest inquiries, take messages, and assist with special requests while maintaining Conrad’s luxury service standards.

- - Manage telephone communications: Operate the hotel’s telephone system, monitor incoming calls, manage wake-up call requests, and ensure all communications are handled efficiently.

- - Coordinate with hotel departments: Maintain close communication with Front Office, Guest Services, Housekeeping, and other departments to ensure timely follow-up on guest requests.

- - Ensure outstanding service: Handle every interaction with warmth, discretion, and professionalism, creating a positive experience for guests and team members alike.

Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.