Telephony Network Engineer, TSM

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are looking for a highly motivated Telephony Communications Engineer to join our team in the role of Technical Scrum Master (TSM) which combines deep technical engineering knowledge in Telephony Systems with leadership characteristics. In this position, you will be responsible for our fully integrated hosted and open Cloud vendors telephony systems platforms while also steering the team's agile processes, project roadmaps, and lab procurement. If you are looking to be part of a dynamic team working on exciting and industry-leading products, this is the job you’ve been looking for!

How will you make an impact?

What you’ll be doing as a UC Engineer:

- Support R&D by covering the Unified-Communication/Call-Center integrations with our products and taking an active part in the research.

- Perform planning, design, configuration, implementation, operation, and optimization of lab Unified-Communication technologies.

- Develop and implement new telephony and Unified-Communication solutions based on a wide variety of different technologies.

- Proactively maintain knowledge and awareness of existing networks and applications, including Cisco, Microsoft, AVAYA, Oracle, AudioCodes, Ribbon Sonus and others.

- Assess requirements for VoIP/Unified-Communication/Call-Center technology initiatives and recommend appropriate solutions.

- Manage security lifecycles on the telephony and Unified-Communication products.

- Work with vendor support, management, and 3rd party partners, working according to change management processes.

What you’ll be doing as a Technical Scrum Master (TSM):

- Sprint & Task Management: Manage and prioritize the team's daily tasks and backlog in alignment with agile sprint methodologies.

- Roadmap & Delivery: Collaborate directly with Product and R&D managers to build technical roadmap and commit to delivery timelines based on R&D requirements.

- Cross-Team Synchronization: Communicate and assist development teams locally and internationally to ensure UC Sprint goals meet project deadlines.

- Procurement & Licensing: Manage the purchasing, licensing, and renewal processes for the UC lab across various vendors (Cisco, Avaya, etc.).

- Budget & Administration: Oversee the team's budget and work closely with Program Managers to ensure payments are made and licensing is successfully delivered without blocking technical work.

Have you got what it takes?

- 4+ years of experience in designing, configuring, and troubleshooting SIP Trunking, SBCs, and Voice gateways.

- Experience with Cisco Collaboration technologies, including Unified-Communication, Call-Center, and CUBE.

- Knowledge and understanding of telephony/Unified-Communication protocols (H323, SIP) and codecs (G729, G711, and others).

- Computer Systems (4 years' experience) - Windows (client and server), Linux OS, and managing virtual environment machines (vSphere).

- Networking (4 years' experience) - Routing, Security (TLS etc.), etc.

- Design, delivery, and transformation of IPT/Unified-Communication environments.

- Project Management abilities – including documentation skills (SOW, HLD, LLD, etc.).

- High customer support orientation and excellent communication skills.

- Excellent troubleshooting skills and the ability to work under pressure.

- Multitasking ability and the capacity to work both independently and collaboratively in a team.

- Adequate level of English.

You will have an advantage if you also have:

- Experience with session border controllers and applying security on telecom interfaces.

- Experience with managing Contact Center Infrastructure – ACD, IVR, dialers.

- Knowledge in Avaya customer engagement solutions.

- Experience with other Unified-Communication/PBX platforms (Mitel, Alcatel, MS Teams, Genesys, AMC, Twillio).

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11999
Reporting into: Director, Engineering, Recording, CX
Role Type: IC

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.