Temporary Appointment Scheduler

Join our dynamic team and be the first point of contact that shapes our clients' experiences! We’re seeking a detail-oriented appointment scheduler to enhance our service experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Schedule patient appointments

- Cancel and reschedule appoints as necessary

- Consult patients regarding participating status of various insurance contracts

- Take messages for physicians and medical assistants

- Checks HMO encounters for authorizations

- Schedules/confirms interpreters

- Insurance verification (E & B)

- Help front office staff with overflow work

- Cover front office staff (sick/vacation)

- Respond to all enquiries through text messaging software

- Process payments in eCW for copays, balances, or past due debt

- Other duties as assigned

Requirements

Skills and Attributes
Outstanding communication skills
Good organizational skills
Excellent sense of customer/patient service
Good problem-solving skills

Education and/or Experience
High school diploma or general education degree (GED); and twelve to eighteen months related experience and/or training in call center/customer service; or equivalent combination of education and experience