Track & Trace Rep

About us:
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a Track & Trace Representative for our third-party logistics company which specializes in Reliable Domestic and International Shipping Services.

Responsibilities:

- Daily communication with drivers and customers

- Notifying appropriate parties of any issues

- Inputting updates into the system

- Answering incoming calls from clients

- Scheduling appointments

- Maintaining current knowledge of market trends in the transportation marketplace

- Other duties as required by business needs or as assigned

Working conditions:

- Work schedule:

Option 1:
Work Schedule: Friday – Monday, 9:00 AM – 8:00 PM EST
Option 2:
Work Schedule:
Tuesday – Thursday: 5:00 PM – 1:00 AM EST + Saturday – Sunday: 1:00 PM – 9:00 PM EST

- Competitive Salary in USD

- Remote mode of work

- 10+ business days of paid time off

- Team building and corporate events

- Equipment provided

- A supportive team

- Upper-Intermediate (B2) English level is A MUST

- Ability to work in a high-stress/paced environment

- Outstanding organizational and coordination abilities

- Excellent communication and interpersonal skills

- Experience in Customer Support will be appreciated

- PC proficient (Microsoft Office preferred)

- Excellent problem-solving abilities