V104 - Criminal Law Intake Specialist

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Job Description:

Join Job Duck as a Bilingual Intake Specialist and become a trusted first point of contact for individuals seeking legal assistance. In this role, you will guide prospective clients through the intake process, gather accurate information, coordinate consultations, and provide thoughtful follow up throughout their journey. You will also support reception, payment coordination, and client file management, helping the legal team stay organized and responsive. The ideal candidate is compassionate, proactive, emotionally intelligent, and confident communicating with people facing sensitive or stressful circumstances. This opportunity is well suited for someone who enjoys solving problems, delivering excellent customer service, and creating a positive client experience.
• Compensation Range: USD $1,142 to $1,220 per month

Responsibilities include, but are not limited to:

- Protect confidential client and case information.

- Identify client concerns and use critical thinking to resolve routine issues.

- Help ensure that prospective and existing clients receive timely, respectful, and responsive service.

- Answer incoming calls and serve as a professional first point of contact for prospective and existing clients.

- Maintain accurate information in PracticePanther, monday.com, Microsoft Outlook, and other internal systems.

- Maintain consistent communication with prospective clients throughout the intake and consultation process.

- Escalate urgent, sensitive, or complex matters to the appropriate legal team member.

- Communicate consultation fees, payment requirements, and available payment arrangements.

- Conduct initial intake conversations by gathering relevant personal, legal, and case information.

- Receive and coordinate client payments through LawPay.

- Assess prospective client needs and coordinate consultations with the appropriate legal team members.

- Open new client files and update records as matters progress.

- Take accurate and complete intake notes during discovery calls and client conversations.

- Follow up with prospective clients by phone and text message.

- Provide compassionate and professional support to individuals facing criminal legal matters.

- Assist with reception and general client service responsibilities.

- Document every call, message, follow up attempt, payment discussion, and client interaction.

Requirements:

• Full time position
• Schedule: 8:00 a.m. to 5:00 p.m. Mountain Standard Time
• Schedule: 40 hours a week ( may include weekends and overnight shifts)
• Lunch: One hour
• Language requirement: Professional fluency in English and Spanish
• Industry: Criminal defense legal services
• Required software and tools:
• PracticePanther
• Microsoft Outlook
• monday.com
• LawPay
• Voice over Internet Protocol phone systems
• Candidates must be comfortable learning and adapting to new phone and case management systems.
• Previous legal intake, customer service, reception, or sales experience is strongly preferred.
• Experience managing confidential information and communicating with clients in sensitive situations is preferred.

Work Shift:

8:00 AM - 5:00 PM [MST][MDT] (United States of America)
Languages:

English, Spanish
Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.