Verafin - Enterprise Customer Success Manager

As an Enterprise Customer Success Manager, you'll play a critical role in driving long-term success for Nasdaq Verafin's enterprise financial institution clients. You'll serve as a trusted partner to senior stakeholders, helping customers maximize the value of our cloud-based financial crime management solutions.

You'll thrive in this position if you're relationship-driven, strategic, and passionate about delivering outstanding client experiences in a fast-paced, high-impact environment.

Key Responsibilities

- Build and maintain trusted relationships with C-suite executives, key decision-makers, and leadership contacts at enterprise financial institutions.

- Define and execute Customer Success strategies that drive product adoption, retention, and growth across your portfolio.

- Collaborate cross-functionally with Product Management, Sales, and Leadership to align on customer needs and deliver measurable outcomes.

- Develop a deep understanding of the Verafin product suite, translating customer needs into tailored solutions and optimization opportunities.

- Lead structured client meetings — setting agendas, documenting outcomes, and ensuring accountability for commitments.

Required Qualifications

- Bachelor's degree in business, finance, or a related field, or equivalent practical experience.

- 5+ years of experience in customer success, account management, or a related client-facing role.

- Proven ability to build and sustain relationships with senior stakeholders, including C-suite executives, across complex organizations.

- Strong communicator with the ability to manage competing priorities, navigate conflict, and deliver difficult messages professionally.

- Critical thinker with experience influencing internal and external partners to drive alignment and results.

Preferred Qualifications

- Experience in fintech, financial services, or a regulated industry.

- Background in Tier 1 or enterprise account management.

- Familiarity with cloud-based SaaS platforms and financial crime management solutions.

This position can be located in St. John's or Toronto, and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

This posting is for an existing vacancy within Nasdaq.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.