Viewing Advisor

We’re a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they’re proud to call home.

Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland.

If you share our passion for creating thriving communities and want to be part of something that truly matters, we’d love for you to join us and help achieve our vision.

If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.

We may close this vacancy earlier than the advertised closing date if we receive a large number of applications. We encourage you to apply as soon as possible to ensure your application is considered.

Salary :

£26,747.00

Job Description:

Viewing Advisor

2x Positions Available
Fixed-term opportunity until 31 March 2027
Full-time or part-time hours available

Are you friendly, organised and passionate about creating a positive customer experience?

We are looking for a customer-focused Viewing Advisor to join our Housing team and help customers take the exciting next step towards finding their new home.

You will meet customers at our available properties, show them around their potential new home and provide a warm, welcoming and professional viewing experience. You will also make sure viewing outcomes and customer feedback are recorded accurately, while working closely with colleagues to resolve any issues and keep the process moving smoothly.

This is a varied, field-based role that would suit someone who enjoys meeting new people, working independently and providing excellent customer service.
We can offer flexibility around working hours, with opportunities to work either:

Full-time, 36 hours per week, or
Part-time, 30 hours per week

The role will work flexibly across six days, which may include Saturdays and some later working up to 19.00 pm, helping us offer viewing appointments at times that are convenient for our customers.

A full UK driving licence and a basic DBS check are required for this position (DBS funded by Gentoo).

What you will be doing

As our Viewing Advisor, you will:
Attend pre-arranged property viewings promptly and professionally.

Welcome customers and show them around their potential new home.

Provide clear information about the property and explain the next steps in the process.

Respond to general customer questions and refer more detailed queries to the appropriate colleague.

Record viewing outcomes and customer feedback promptly and accurately.
Check properties before appointments and report any repairs, cleaning, presentation or access concerns.

Work independently across different locations, managing your schedule and travel effectively.

Work collaboratively with colleagues to provide a smooth and positive customer experience.

What we are looking for

Essential

We are looking for someone who:

Has excellent communication and interpersonal skills, with a friendly and customer-focused approach.

Has experience of working in a customer-facing environment or dealing directly with members of the public.

Can plan and manage their time effectively to meet scheduled appointments.
Is reliable, punctual and confident working independently.

Has good organisational skills and strong attention to detail.

Is comfortable using IT and mobile technology to record and communicate information accurately.

Can work flexibly, including Saturdays and some later appointments up to 19.00 pm.

Holds a full UK driving licence and can travel between properties as required.

Desirable

It would be great if you also have:

Experience of working in housing, property, lettings or a similar customer-facing environment.

Experience of working independently or in a field-based role.
Confidence using digital systems while working remotely.

If you enjoy meeting people, take pride in delivering excellent service and would like to help create a positive start to our customers’ journey in their new home, we would love to hear from you.

Gentoo Group may close this vacancy earlier than the advertised closing date if we receive sufficient applications. We encourage you to apply as soon as possible to ensure your application is considered.

Some of our great benefits include:

- 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.

- Early finish on Fridays

- Flexible and hybrid working.

- Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.

- Access to private healthcare through the Health Cash Plan.

- Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.

- Salary sacrifice electric vehicle scheme

- Enhanced family-friendly leave

- Car mileage allowance if you use your personal vehicle for business purposes.

- Life assurance cover to the value of 3 times your annual salary