Waiter

REQ15148 Waiter (Open Date: 19/10/2026)

POSITION SUMMARY:

The Waiter is accountable to complete all assigned tasks with the highest level of service quality.
Guest relations through well-developed food and beverage skills, knowledge and experience, in accordance with the vision, values and objectives of the company.

PRIMARY RESPONSIBILITIES:

- Always greets guests promptly in a warm and friendly manner

- Establishes immediate eye contact and smiles with guest

- Always thank and farewells guests conveying anticipation for their next visit

- Establishes rapport with guests to build guest loyal and gathers constructive feedback to ensure satisfaction of every individual of guest

- Remains friendly and flamboyant as an individual

- Maintains the conversation and do not exposes any sensitive topics to the guest

- Ensures that brand standards are consistently implemented.

- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

- Conducts monthly inventory checks on all operating equipment and supplies.

- Exhibits a thorough knowledge of menu and presentation standards and sound knowledge of beverages preparation techniques

- Ensures that the outlet is kept clean and organized, both at the front as well as the heart of house.

- Prepares and assembles orders in sequence and makes quality checks before service

- Applies food and beverage service techniques correctly at all times, serves items with enthusiasm

- Completes the daily responsibilities that are set for each individual shift Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly

- Recognizes the step of the billing process

- Anticipates for any unexpected guest need and reacts promptly

- Communicates effectively to know the daily task assign

- Maintains back up supplies stock for the daily operations and anticipates busy demands

- Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.

- Ensures high standards of personal presentation and grooming.

- Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.

- Attends training sessions and meetings as and when required.

- Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements

QUALIFICATIONS:

Experience

- Experience in Food and Beverages, 5 star international hotels/resorts, and/or in freestanding restaurants is an advantage

- Fresh graduates are welcome

Education

- Preferably a Diploma holder in Hospitality Business Management or any related course

Skills / Competencies

- Has effective time management, task management and communication Good command in both spoken and written English.

Other Attributes

- Passionate

- Organized

- Innovative

- Customer-orientated