Warehouse Supervisor

What You Can Expect :

Monday to Friday, 06:00 - 14:00 (37.5 hours)

Key Responsibilities

- Allocate labour and resources to meet daily outbound/inbound workloads.

- Manage workflow across picking, packing, replenishment, loading, and goods-in activities.

- Ensure on-time dispatch and adherence to customer KPIs (OTIF).

- Lead, coach, and motivate warehouse colleagues to deliver high performance.

- Conduct daily briefings and ensure effective communication across shifts.

- Manage absence, timekeeping, performance, and conduct.

- Support recruitment and onboarding of new team members.

- Ensure adherence to Health & Safety, site rules, and safe systems of work.

- Promote a strong safety culture, leading by example and ensuring PPE compliance.

- Conduct incident investigations, near miss reporting, and corrective actions.

- Ensure WMS accuracy and rigor in scanning and stock movement processes.

- Support cycle counts, inventory investigations, and stock integrity improvements.

- Resolve discrepancies and escalate issues where required.

- Identify and implement improvement opportunities (Lean / waste reduction).

- Ensure adherence to Standard Operating Procedures (SOPs).

- Support the rollout of new processes, systems, or customer implementations.

- Drive productivity, cost efficiency, and quality improvement

- Productivity (units per hour / cost per unit)

- Accuracy (pick accuracy, stock accuracy)

- Service performance (OTIF / DIFOT)

- Engagement and H&S performance (near misses reported, absence levels)

What You Bring:

Key Skills & Competencies

- Strong leadership with ability to motivate and engage teams.

- Good knowledge of warehouse processes and 3PL operations.

- Competent in Warehouse Management Systems (WMS) and Microsoft Office (particularly Excel).

- Excellent communication, problem-solving, and decision-making skills.

- Ability to work effectively in a fast-moving, customer-focused environment.

- Previous supervisory experience within warehousing, logistics, or 3PL (essential).

- Working knowledge of WMS (e.g., Manhattan, SAP EWM, Blue Yonder) desirable.

- Proven experience delivering against KPIs and service levels.

- Experience with continuous improvement / lean methodologies beneficial.

- GCSEs/NVQ Level 2 or equivalent (minimum).

- FLT licence (Reach/Counterbalance) desirable based on site needs.

- Health & Safety qualification (IOSH Working Safely / Managing Safely) advantageous.

- Leads by example – visible, engaged, and approachable.

- Customer-focused and service-driven.

- Resilient under pressure, able to prioritise and adapt.

- Fair and consistent approach when managing people and performance.