Workplace Incident and Coordination Specialist, Hybrid Role

Find your calling at Mercy!

The Workplace Incident and Coordination Specialist is responsible for investigating workplace incidents and exposures, coordinating medical care, and supporting the workers’ compensation process through accurate documentation and operational follow-through. This role serves as a key liaison between co-workers, medical providers, and adjusters to ensure timely communication, continuity of care, and an enhanced co-worker experience. The position plays a critical role in maintaining regulatory compliance, improving safety outcomes, and reducing workplace risk. This role does not determine claim eligibility or compensability.
Position Details:

**This is a hybrid position with on-site expectations at Mercy Springfield in Springfield, MO.**

Required Education:
High school diploma or equivalent required
Preferred Education:
Bachelor’s degree in healthcare administration, business, or related field preferred
Required Experience:
•    Experience in worker’s compensation, incident investigation, or case management.
•    Experience in healthcare operations, claims support, or care coordination preferred

Desired Skills:
•    Incident investigation and documentation
•    Care coordination and case tracking
•    Strong organizational and time management skills
•    Communication and stakeholder engagement
•    Critical thinking and problem-solving
•    Attention to detail and accuracy
•    Ability to manage multiple cases simultaneously
•    Proficiency in systems such as Origami or similar platforms

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.