Analyst, Payment Operations, Institutional Banking Group Operations

Job Objective
Assist the unit or section manager in managing day-to-day operational activities, ensuring adherence to established procedures, risk controls, bank policies, guidelines, and service standards across payment, remittance, and related banking operations.

Job Responsibilities

- Assist the unit / section manager to manage the day-to-day activities of the section.

- Check and complete the processing of inward / outward CHATS & TT, fund transfer, cheque issuance & collection, and related activities (including MIS and regulatory reporting) in accordance with established procedures, risk controls, bank policies & guidelines, and service standards.

- Handle the receipt of customer instructions and confirmations in accordance with established procedures, risk controls, bank policies & guidelines, and service standards.

- Handle and respond to inquiries and requests from internal / external partners, customers, and service providers regarding transaction processing and related matters.

- Provide suggestions for streamlining operational procedures, increasing productivity, enhancing operational control, and achieving resource utilization (for volume surges) continuously through the DBS Management System.

- Support any initiatives, new services, and perform designated coordinator roles (e.g., BCP coordinator, PC coordinator).

- Provide coordination, guidance, coaching, and counseling to section members to help them fulfill their responsibilities.

- Promote and encourage open and effective communication across all levels of team members.

- Comply with UDMA Policy requirements as well as UDMA governance processes, controls, and support tasks where required.

- Adhere to, provide guidance on, and comply with the rules, guidelines, and regulatory requirements of the Bank, HKMA, MAS, etc., pertaining to operations.

- Escalate exceptional, outstanding, or suspicious transactions to the unit / section manager and other relevant parties for necessary action in accordance with the Incident Management Policy.

- Perform public holiday duty when required.

Job Requirements

- Degree holder.

- At least 5 years of relevant working experience, including a minimum of 1 year of people management experience.

- Solid experience in banking operations and practices.

- Functional Competencies: Good knowledge and experience of banking operations and remittance processing. Good knowledge and experience of SWIFT and RTGS operations. Good knowledge and experience of regulatory requirements pertaining to payments and remittance processing (e.g., Anti-Money Laundering, RMB transactions).

- Technical Competencies: Accuracy and thoroughness in work. Strong sense of risk control and management. Result- and customer-service-oriented. Positive attitude, creative, and innovative. Self-motivated with a good analytical mind and problem-solving skills. Good interpersonal, communication, and presentation skills. Good team player, supportive, and flexible in taking on departmental tasks. Good PC knowledge and skills.

APPLY NOW
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.

Location:
Two Harbour Square
Job:
Operations
Schedule:
Regular
Employee Status:
Full time