AVP, Problem Management Specialist, SRE & Governance, Group Technology
- LocationSingapore - East
- Work typeOn-site
- EmploymentFull-time
- Posted11 November 2026
- SourceDBS's careers page (Workday)
Live checkFirst seen 10 h ago; still listed on DBS's careers page 2 h ago.
Moves fastWhen DBS takes a role down early, it is usually about 8 days after posting. Apply soon.
At a glance
- Skills and toolsITIL, ServiceNow, Splunk
Read from the ad by RoleFinder, with rules and an AI reading; the description is the source.
About the role
Business Function
Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Lead the rapid recovery of high-priority incidents, minimizing business impact and ensuring timely restoration of banking services.
- Drive the Problem Management lifecycle, conducting thorough root-cause analysis (RCA) and implementing preventive measures to eliminate recurring issues.
- Oversee Event Management processes, optimizing monitoring systems and alert thresholds to proactively detect and resolve anomalies before they impact services.
- Collaborate closely with cross-functional technology teams, application owners, and business stakeholders to maintain service stability and reliability.
- Define, monitor, and report on key performance indicators (KPIs), service level agreements (SLAs), and operational metrics.
- Facilitate post-incident reviews and prepare comprehensive technical reports and action plans for senior leadership.
- Identify and implement opportunities for automation and continuous process improvement within the service delivery framework.
Requirements
- Degree in Computer Science, Information Technology, or a related field.
- Proven experience in IT Service Management (ITSM), with a strong focus on Incident, Problem, and Event Management within a complex technology environment.
- Deep understanding of ITIL frameworks, with relevant ITIL certifications being highly advantageous.
- Hands-on experience with ITSM platforms (such as ServiceNow) and enterprise monitoring tools (such as Splunk, AppDynamics, or Geneos).
- Strong analytical, troubleshooting, and decision-making skills, with the ability to manage critical situations under pressure.
- Excellent communication and stakeholder management skills, with the ability to present complex technical information clearly to diverse audiences.
- Ability to work effectively in a fast-paced, collaborative, and 24/7 operational environment.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
DBS Asia Hub
Job:
Technology
Schedule:
Regular
Employee Status:
Full time
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