Broadcast Infra Support (Fresh Grad)

WHY JOIN US?

- We practice a vibrant & energetic office culture.

- We provide opportunities for career advancement within the company.

- Good performance is always rewarded accordingly.

“ It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable. ”

JOB RESPONSIBILITIES:
What you will do:

- Operate, monitor, and maintain OTT, media encoding/transcoding, and broadcast platform services.

- Ensure the quality and availability of audio, video, transport stream, and network services.

- Investigate system faults, perform root-cause analysis, and implement corrective actions.

- Respond to incidents and service interruptions within agreed service levels.

- Perform system upgrades, patching, maintenance, and platform enhancements.

- Generate operational and performance reports and recommend service improvements.

- Maintain system documentation, operating procedures, and technical records.

- Collaborate with internal stakeholders, vendors, and support teams to resolve technical issues.

- Participate in project implementation, testing, commissioning, and acceptance activities.

- Support 24x7 operational requirements, including shift work and on-call support when required.
Technical Skills

- OTT Platform Technologies

- Media Encoding and Transcoding Technologies

- Broadcast Workflow and Media Delivery Systems

- TCP/IP Networking

- Multicast Networking

- Transport Stream Analysis

- SQL and MySQL Databases/Scripting

- AWS Cloud Services

- Server and Storage Infrastructure

REQUIREMENTS:
Who you are:

- Bachelor Degree in Computer Science, Information Technology, Telecommunications, Electrical & Electronics Engineering or related disciplines.

- Diploma holders with relevant experience are encouraged to apply

- Open to Fresh Graduate!

- 1–2 years of experience in Broadcast Engineering, IT Infrastructure, Networking, OTT, or related technical environments.

- Strong troubleshooting and analytical skills.

- Able to work on 12-hour rotational shifts and irregular hours when required.

Core Competencies

- Problem Solving and Root Cause Analysis

- Critical Thinking

- Team Collaboration

- Communication and Interpersonal Skills

- Incident Management

- Adaptability and Flexibility

- Continuous Learning

- Attention to Detail

- Ability to Work Under Pressure

- Proactive and Innovative Mindset