Senior Associate, Business Platform Enablement & Governance

WHY JOIN US?

- We practice a vibrant & energetic office culture.

- We provide opportunities for career advancement within the company.

- Good performance is always rewarded accordingly.

“ It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable. ”

JOB RESPONSIBILITIES:
Digitalization & Scalability

- Drive digital transformation and platform modernization across Commercial channels.

- Identify automation opportunities and simplify processes to improve scalability and efficiency.

- Maximize platform value through technology optimization

Project Delivery & Stakeholder Managemen t

- Lead and manage platform enhancements, SRs and CRs from requirements through deployment.

- Act as the key bridge between Business, Product, Technology and Operations teams.

- Drive solution design, risk management and delivery execution to meet business objectives.

- To own the Commercial (Consumer & Enterprise) tech roadmap execution across Operations & Product

- Ensure delivery timelines align with GTM and business priorities

Process Optimization & Governance

- Lead process improvement and standardization initiatives to enhance customer and operational outcomes.

- Establish governance controls and ensure compliance with regulatory and operational requirements.

- Identify and mitigate operational, financial and compliance risks.

Change Management & Adoption

- Drive stakeholder engagement, training and operational readiness for new capabilities.

- Collaborate with cross-functional teams to improve user journey across platforms

- Monitor adoption and implement continuous improvements based on feedback.

Deployment & Platform Enhancemen t

- Lead UAT, deployment planning, business sign-off and post-release support.

- Develop platform roadmaps and drive enhancements aligned with strategic business priorities.

- Ensure successful transition of new capabilities into BAU operations.

REQUIREMENTS:
Requirements

- Bachelor’s degree in Business, Information Systems, Engineering, Computer Science, or a related field.

- Minimum 5-8 years of experience in platform management, business analysis, digital transformation, operations, product delivery, or technology-related roles.

- Proven experience managing end-to-end business and technology initiatives.

- Strong stakeholder management skills with the ability to influence decisions across Business, Product, Technology, Digital and Operations teams.

- Strong analytical, problem-solving and critical thinking capabilities.

- Experience in business process mapping, requirements gathering, solution design and documentation.

- Good understanding of digital platforms, system integrations, customer journeys and operational processes.

- Experience managing User Acceptance Testing (UAT), deployment activities, and post-production support.

- Strong presentation and storytelling skills with the ability to prepare executive-level materials, including:
- Strategic roadmaps

- Business cases

- Project status reports

- Risk and dependency management reports

- Process transformation proposals

- Proficient in using PowerPoint, Google Slides and AI tools to present data, processes, and recommendations in a clear, structured, and compelling manner.

- Excellent written and verbal communication skills.

- Ability to operate independently, manage competing priorities and mentor junior team members.

- Experience within Telecommunications, Digital Services, OTT, Customer Platforms, CRM, Billing, Order Management, or Enterprise Platforms would be an added advantage.