Cabin Specialist (Skincare Therapist - Travel Retail)

About the role
The Cabin Specialist is responsible for delivering exceptional CHANEL cabin-service experiences within the Beauty Lounge. The role performs paid express facials and complimentary services across relevant beauty axes, while combining expert consultation, CHANEL storytelling and personalised recommendations to support service revenue, Beauty Lounge occupancy, retail conversion and client loyalty.

The Cabin Specialist creates a refined, efficient and memorable experience for every client, particularly VIPs, top clients and appointment guests, while maintaining the highest standards of hygiene, service preparation and luxury hospitality.

What impact you can create at CHANEL
1. Cabin Services & Consultation

- Deliver paid express facials in accordance with CHANEL service protocols, consultation standards, hygiene requirements and service timing.

- Perform complimentary beauty services across relevant axes, including skincare, makeup and fragrance, according to training, business needs and client suitability.

- Conduct personalised client discovery before each service, considering beauty needs, preferences, travel context and available time.

- Provide considered aftercare and tailored product recommendations that extend the benefit of the service.

- Perform all services with warmth, discretion, technical confidence and attention to client comfort.

2. Service Performance & Beauty Lounge Occupancy

- Contribute to Beauty Lounge KPIs, including cabin occupancy, appointment conversion, paid-service revenue, retail conversion, client recruitment and client satisfaction.

- Proactively identify opportunities to introduce and convert clients to paid express facials, complimentary services and future appointments.

- Work closely with Concierges and Beauty Advisors to maximise appointment flow, promptly fill available service slots and ensure smooth client handovers.

- Maintain punctual, efficient service execution and timely cabin readiness to maximise available appointment capacity while preserving an elevated and personalised.

What you will bring

- Experience in luxury retail, beauty, hospitality, aviation, hotels or premium client service.

- Highly organised, proactive and able to remain calm and gracious in a high-traffic environment.

- Proven ability to build strong client relationships and drive sales conversion.

- Professional qualifications such as CIDESCO or CIBTAC are a plus.

- Professional fluency in English.

- Flexibility to work shifts, weekends, public holidays and peak travel periods, in accordance with airport trading hours.

What CHANEL can offer you

- Opportunity to work with one of the most well-known luxury global brands with a wealth of heritage.

- You will be empowered to take ownership of your impact within the brand.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.