Cash Management
- LocationNoida, Uttar Pradesh, India
- Work typeHybrid
- Posted26 October 2026
- SourceEXL's careers page (Oracle Recruiting)
Live checkFirst seen 7 days ago; still listed on EXL's careers page 1 h ago.
Moves fastWhen EXL takes a role down early, it is usually about 6 days after posting. Apply soon.
At a glance
- Experience6+ years
Read from the ad by RoleFinder, with rules and an AI reading; the description is the source.
About the role
- Must have an experience of managing a team size of 10
- Provide coaching, feedback, and ongoing training to team members to enhance performance
- Effectively manage queue and balancing of work loads
- Monitor team performance metrics, on all types of work and able to review and shared feedback and mitigation plan
- Ensure that the guidelines are followed as per standard procedures
- Exception handling query from customer for which they called and able to provide a solution withing a short timeframe.
- Should be able to understand transaction flow and able to help customer to inform with their amount due for payment, sharing payment status, invoice copy.
- Must have good understand of refund process and able to help customer with their legal refunds within define TAT and providing them right information on the refund status.
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Should review and provide feedback on SOP’s and Governance deck and MI reporting
- Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
- Understanding of commission/agency statement procedure will be an added advantage
- Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)
- Prepare performance reports of each employee on accounts work assigned to them or they handled
- Managing all daily BAU of the process
Responsibilities
- Good communication both written and verbal
- Good knowledge of collections strategy and client management experience during call
- Knowledge of multiple ERP systems will be an added advantage.
- Good decision-making skill.
- Committed to achieving specific objectives and takes ownership for accomplishing them.
- Effectively balances quality, customer service and productivity standards
- Ability to prioritize & multi-task
- Exhibits meticulous attention to detail
Qualifications
- Graduate in accounts. B. Com Hons is preferred
- Minimum 6 years to 8 years of experience in an international OTC and R2R process from Retail industry
- System understanding of IBM I (iSeries)], Worldpay, Blackline, Bottomline and HSBC Banking platform will be and added advantage
- Must have client management experience and experience of managing a team size of 10 members
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