Client Service Intern

Azqore is a leading digital service provider that specializes in information systems and banking operations outsourcing tailored for private banks. As a subsidiary of Indosuez Wealth Management, Azqore benefits from the strength of one of the largest banking conglomerates in Europe. As a Client Service Intern, you will be part of a dynamic client service function supporting internal teams and client banks. This role offers hands-on exposure to banking operations, client support processes, and cross-functional collaboration in an international environment. You will work closely with experienced team members to ensure timely and accurate handling of client requests while developing your functional and technical knowledge.
👨‍🔧 Your role
As a Client Service Intern, you will support the Client Service function in its day-to-day interactions with client banks and internal teams. Working closely with experienced colleagues, you will help ensure that client requests are recorded, monitored and followed up in a timely and accurate manner.
This internship offers practical exposure to banking operations, client support processes and cross-functional collaboration in an international environment.
Your daily BAU :

- Support the reception, registration, classification and prioritisation of client requests and enquiries.

- Assist with the initial analysis of client issues and monitor cases through to resolution, under the guidance of the team.

- Escalate cases to senior colleagues or relevant support teams when required, using internal tools and systems.

- Coordinate with internal stakeholders and support teams to facilitate the effective handling of client requests.

- Assist in monitoring client service tickets and follow-up actions in line with service quality and turnaround expectations.

- Support client meetings by helping to prepare materials and, where appropriate, taking minutes.

- Contribute to process improvement, documentation and knowledge-management initiatives.

- Provide support on ad hoc projects and initiatives relating to Client Service and Operations.

🧙‍♂️ Your profil

- Currently pursuing a bachelor’s degree in Banking, Finance, Business, Information Technology or a related discipline.

- Candidates in their final year of study will be preferred.

- Strong interest in private banking operations, financial products or technology.

- A basic understanding of financial markets or banking concepts would be an advantage.

- Good analytical and organisational skills, with strong attention to detail.

- Clear communication skills and a willingness to learn.

- Comfortable using IT systems and digital tools.

- Able to work collaboratively in a team-oriented environment.

- Availability to commit to a six-month internship is preferred.

Internship duration: Six months preferred