Customer Order Execution Specialist

Job Summary

If you are a Customer Order Fulfillment Specialist, Emerson has an exciting role for you! We are looking for a Customer Order Fulfillment Specialist responsible for managing customer orders after booking through delivery completion. Acting as the primary coordination point between customers and internal stakeholders, the role ensures effective order execution, delivery performance, customer communication, issue resolution, documentation compliance, and commercial requirement follow-up. We value Customer Orientation, Result Driven, Team Working, Smooth Communication, and above all, the ability to finish task independently and efficiently.

In This Role, Your Responsibilities Will Be:

Customer Order Fulfillment

- Manage customer orders throughout the post-booking lifecycle until delivery completion.

- Monitor backlog, delivery commitments, shipment priorities, and fulfillment performance.

- Proactively identify and manage delivery risks and order execution issues.

- Coordinate with Manufacturing, Planning, Procurement, Logistics, Quality, and Finance teams to ensure timely order fulfillment.

Customer Communication

- Serve as the primary contact for customer inquiries, requests, complaints, and escalations related to order execution.

- Provide timely updates on order status, delivery commitments, and shipment progress.

Documentation & Commercial Support

- Support shipment execution and management of trade-related documentation, including customer-specific requirements.

- Monitor commercial requirements such as payment status, collection follow-up, and invoicing support.

Operational Excellence

- Maintain accurate ERP transactions and operational reports.

Support continuous improvement initiatives to enhance customer experience and operational efficiency.

Who You Are:

You respond promptly to customer requests and support customer satisfaction through timely follow-up. You build effective working relationships with customers and cross-functional partners. You identify and resolve order-related issues by seeking input from pertinent sources. You take action to address changing requirements and operational priorities. You maintain accuracy and deliver reliable results to meet customer and business needs.

For This Role, You Will Need:

- Bachelor's degree in Supply Chain Management, International Trade, Logistics, Business Administration, Engineering, or related fields

- 3+ years of experience in Customer Service, Order Management, Supply Chain, Logistics, or Manufacturing Support.

- Strong communication and cross-functional collaboration skills.

- Fluent in both written and spoken English

Preferred Qualifications that Set You Apart:

- Experience in manufacturing operations.

- Experience with Oracle ERP or equivalent systems.

- Technical background

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go