Customer Service Adviser

Join Our Award-Winning Team at Danske Bank
🌟 Why Choose Danske Bank? We're Not Just a Bank; we are a Banking Culture!   🌟
At Danske Bank, Northern Ireland's leading bank, we pride ourselves on being more than just a workplace. We're a vibrant community, dedicated to fostering a culture of excellence. Our award-winning contact centre team is growing, and we want you to be a part of our success story in January 2027!

📍 Locations:
We have Offices in both Dunmurry and Portadown.
During 2027 we will be expanding our workplace to our Head Office in the heart of Belfast City Center.

What Sets Us Apart?

- Career Growth Like No Other: Why settle for a job when you can have a career that grows with you? We recognize the importance of nurturing talent, offering development to ensure that you're not just succeeding, but thriving. With a well-planned career pathway, your professional journey will go from strength to strength.

- Paid Training and Support:   Our comprehensive training program is fully paid, to equip you for success. We believe in nurturing our talent with the best resources and continuous support.

- Cultural Vibrancy and Inclusivity: At Danske Bank, culture is at the heart of everything we do. We are deeply committed to fostering a workplace where professional and personal growth are encouraged, and to make a home for our colleagues

- Get involved in our diversity groups . Our dedication to diversity and inclusion isn't just talk; it’s woven into the fabric of our daily operations.

- Community Impact:   From volunteering to fundraising, we believe work should feel meaningful. We build community into what we do—and we make it fun along the way.

Work That Fits Your Life
We know flexibility matters, especially in your career.

- Hybrid working - up to 2 days remote working once fully competent

- Working hours between 8:00am – 6:00pm , based on your preference

- Only one late evening every 3 weeks (usually until 8pm)

- One Saturday usually every 4 weeks , with a day off during the week

- Real balance—without sacrificing development
Your Role: As a Customer Service Adviser, you are at the heart of our operations. Engage with customers at first point of contact, identify customer needs to support their banking Journey, and guide them through our innovative banking solutions, ensuring every customer journey is exceptional.

What You'll Bring:

- A passion for Customer service excellence.

- Excellent Ability to communicate, listen and support Customer needs at First point of Contact.

- Able to learn and use new systems and technology   in a fast‑paced environment.

- No prior banking experience necessary but  Customer service experience from retail, hospitality, or a phone- based Role is preferrable.

- Act as an Ambassador for Danske Bank.

Benefits That Work for You:

- Starting salary of £25,000.

- Enjoy 22 days’ leave, plus bank holidays.

- Tailor your benefits: private medical care, Holiday purchase Scheme, and exclusive discounts from a range of retailers in-store and online.

- 24/7 Employee assistance programme to support your emotional wellbeing.

- Workplace Pension.

- Life Assurance.

- Staff Bank is dedicated support for our colleagues as well as family and friends to provide Colleagues with an exceptional banking journey of their own.

- Family and Friends recruitment referral scheme.

🎉 Ready to Jumpstart Your Career at Danske Bank? We're excited to hear from you! Apply now and let's thrive together! For any queries, reach out to Danielle Angelone or Seamus Lavery at 02890 048074. We can't wait to welcome you as part of our team!
We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Good luck!
If you have a disability, long term health condition or additional need that requires accommodation or adjustments during any stage of the recruitment process, please advise us of this on your CV & a member of the team will be in touch to discuss!
Each one of us is different, and at Danske Bank we value and respect individual differences. Danske Bank is proud to be an equal opportunity workplace. That means that, as a committed equal opportunities employer, we welcome applications from all suitably qualified candidates regardless of (but not limited to); gender, ethnicity, background, nationality, generation, age, working style, religious background, sexual orientation, gender identity, gender expression and cognitive diversity, including neurodiversity.