Customer Service Representative (Onsite)

Pay rate: $16/hr

Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

- Are you energetic, enthusiastic with an engaging personality?

- Are you driven to deliver effective results while providing excellent customer service?

- Do you have extraordinary communication skills?

What’s in it for YOU?

- Paid Training

- Medical, Dental, and Vision Insurance

- Paid Time Off

- Employee Discounts

- Full-time, non-seasonal

- Career Advancement

Responsibilities

- Serve as the primary point of contact for customers via phone

- Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts

- Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions

- Maintain a thorough understanding of products, services and policies to effectively assist customers

- Accurately document customer interactions and transactions across all tools/platforms

- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

- Strive to exceed customer satisfaction goals and performance metrics

- Continuously seek opportunities to improve the customer experience and streamline processes

- Stay updated on product knowledge and industry trends to better assist customers

- Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

- Monday - Friday: 7 a.m. to 8 p.m

- Rotating Saturday Shift: 10 a.m. to 3 p.m.

What We Look for in a Candidate:

- Must be 18 years of age or older

- High School Diploma or equivalent

- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions,   constant sedentary work

- Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

- Typing Assessment required

- Superb attendance, so you can be there when our customers need us

All job offers are contingent upon completion of drug screen and background checks.