Data Center Technician

What this Job Entails:

The Data Center Technician I will assist with installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.

Scope:

- Follows established procedures on routine work

- Requires detailed instructions

Your Roles and Responsibilities:

- Assist with installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center.

- Confirm and label devices, rack and cables.

- Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

- Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position,

Required Qualifications/Skills:

- High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

- Excellent verbal and written communication skills in English

- Ability to respond to any On-Call request within 1 hour, while on-call

- Understanding of how to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards

- Familiarity with working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber

- Ability to adapt to changing priorities, conditions, and circumstances

- Strong organization skills

- Working knowledge of computer hardware

- Understanding of networking components and infrastructures

- Knowledge of copper and fiber testers

- Excellent troubleshooting skills

- Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage)

- Familiarity with cable management and knowledge of how to run fiber and copper in a data center

- Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies

- Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified)

- Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.

- Ability to learn new software

Preferred Qualifications:

- Certifications in Data Center technologies are desired

- Hands on experience in electrical, HVAC, and data center infrastructures

- Familiarity with ticketing systems

- Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment:

- Physically assist in moving and racking equipment.

- Able to safely lift and move a minimum of fifty (50) pounds

- Must have the ability to perform office-related tasks which may include prolonged sitting or standing

- Must have the ability to move from place to place within an office environment

- Must be able to use a computer

- Must have the ability to communicate effectively

- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers