Systems Support Engineer

What this Job Entails:

The Systems Engineer's responsibilities include working with a team of IT specialists to design, set up and maintain a network of computers, including hardware, software, and system architecture.

Scope:

- Resolves a wide range of issues in creative ways

- Seasoned, experienced professional with a full understanding of their specialty

- Works on problems of a diverse scope

- Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

- Endpoint & Device Management :-
MacOS endpoint management — enrollment, configuration profiles, patch management, and policy enforcement via MDM (JAMF or equivalent)
Troubleshoot and resolve advanced macOS issues; maintain endpoint compliance posture with the security team

- Identity & Access Management : -
Administer and troubleshoot Okta — SSO, MFA policies, application assignments, and lifecycle management
Handle escalated access issues; support and maintain Active Directory accounts, group policies, and Ous

- Network & Connectivity :
Troubleshoot VPN connectivity via GlobalProtect and Zscaler ZPA/ZIA; apply networking fundamentals (DNS, DHCP, VLANs, firewall rules) to resolve connectivity issues
Collaborate with network and security teams on escalated cases requiring deeper infrastructure context

- Collaboration & Productivity Tools :-
Serve as escalation point for Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive, and licensing
Manage and troubleshoot Zoom Rooms, Zoom Phone, and video conferencing hardware

- Security & Compliance :-
Apply endpoint security principles — EDR tooling, patch compliance, and security policy enforcement
Support security-related incidents; follow and help maintain IT security standards and audit requirements

- Escalation Handling & Collaboration :-
Bridge Level 1 service desk and technology service owners; manage complex cross-platform tickets end-to-end
Document solutions, create runbooks, and contribute to the knowledge base to reduce repeat escalations

Required Qualifications/Skills:

- Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience

- Networks with senior internal and external personnel in own area of expertise

- Demonstrates good judgment in selecting methods and techniques for obtaining solutions

- Experience with computing networks, platforms, and software architectures

- Knowledge and understanding of the definition and traceability of system requirements

- Experience in the implementation of system requirements verification methods

- Experience in the planning of system test activities

- Strong presentation and organizational skills

- Effective written and oral communication skills

- Mental ability to perform engineering problem solving and analytical tasks

- Able to work under project deadlines and associated cost and schedule constraints

Physical Demand & Work Environment:

- Must have the ability to perform office-related tasks which may include prolonged sitting or standing

- Must have the ability to move from place to place within an office environment

- Must be able to use a computer

- Must have the ability to communicate effectively

- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers