Forward Logistics Technician II

Scope:
Follows established procedures on routine work Requires detailed instructions

Your Roles and Responsibilities:

- Support & cross-train into all L1 ITAM services as needed to maintain day to day operations for forward and reverse logistics.

- Hardware picking according to FIFO policies.

- Staging and packing of orders.

- Responsible for inventory, asset management and e-recycling.

- Corporate hardware imaging.

- Use ticketing systems with a focus on customer service, SOP adherence, and quality.

- Report individual and team work accomplishments and to track metrics, review team task quality, and plan team and individual tasks.

- Utilize inventory data management software to maintain inventory accuracy and workflow.

- Receive and inspect shipments. Verify accurate deliveries against purchase orders while looking for damages, shortages, wrong items and other concerns; notify onsite leadership.Verify shipments to packing slips.

- Load and unload shipments; loading dock duties as assigned.

- Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.

- Unbox, stock inventory on shelves, break down packing materials.

- Responsible for inventory procedures including the actual total count of stock items and spot check as needed.

- Perform cleanup duties to maintain the warehouse in a safe and orderly manner.

- Contribute to large scale global projects as needed.

- Report inventory discrepancies, task progress and process gaps and assist with their correction as needed.

- Explaining SOPs to other team members and ensuring others are following SOPs.

- Oversee inventory levels and engage cross functional teams for ordering inventory & planning hardware shipments for all LOCs within the assigned campus.

- Work with the compliance team on lost asset investigations and proactively provide updates.

- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

- High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience.

- High attention to detail and ability to follow other technicians’ direction to ensure quality.

- Effectively utilize ticket, inventory, and dispatch management systems.

- Determines methods and procedures on new assignments and may coordinate activities of other personnel.

- Networks with key contacts outside one’s own area of expertise.

- Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.

- Strong organizational skills including effective record-keeping and maintenance techniques.

- Basic knowledge of computer hardware with the ability to learn new software.

- Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.

- If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus.

- Understands policies and objectives of the assigned program and corresponding activities.

- Knowledge of health and safety regulations.

- Proficient English communication in terms of speaking,writing and reading.