Department Lead/Front-end

Primary Purpose

To be a leader to all associates and responsible for maintaining excellent customer service, product knowledge, and merchandising in a specific department: Hardlines, Animal Health, Cashier, Clothing/Boots, or Material Handling.

Essential Duties and Responsibilities

- Greet and acknowledge every customer, answer customer questions, and help customers find the location of products.

- Oversee the daily operations of the department – including, but not limited to, merchandizing, display presentation, maintaining signage standards, and monitoring inventory levels.

- Train new associates on systems, procedures, and product knowledge.

- Create and implement daily worklists and goals for store associates.

- Assume duties of the Store Manager and Assistant Store Managers when scheduled.

- Open and close the store as needed and scheduled.

- Assist in leading store meetings and store goals/objectives.

- Answer incoming phone calls.

- Constant radio communication with all associates.

- Comprehensive knowledge of the products Coastal Farm sells.

- Maintain an awareness of all product knowledge information and merchandise promotions.

- Assist in floor moves, merchandising, display maintenance and store housekeeping.

Other Duties and Responsibilities

- Help in other departments when needed.

- Perform daily cleaning – such as, but not limited to, vacuuming, replacing full trashes with new trash bags, and sweeping the department floor.

- Other duties assigned as needed.

Qualifications

- 1 year of experience working in a retail environment.

- Experience operating a POS system.

- Experience operating Eagle Browser.

- Proven written and verbal communication skills.

- Strong interpersonal skills.

- Ability to adapt to rapidly changing work environments and to shift priorities accordingly.

- Familiar with how to operate a computer system and email.

- Familiar with standard retail concepts and practices.