Director of Operations

As a Director of Operations, you will be accountable for the overall performance of operations within your Area and act as the Area Vice President’s key partner on all operational matters, translating strategic direction into clear operational plans and using data and key performance indicators to monitor results. You will oversee the delivery of security services to multiple client sites with a high, ever‑evolving client profile, ensuring service levels meet or exceed expectations, issues are resolved quickly, and corrective actions are implemented when needed. You will integrate operations with other branch functions such as HR, finance, and administration, manage shared services that support multiple branches, and exercise full profit and loss responsibility for your portfolio to drive both service quality and profitability.