Doorman

REQ12057 Doorman (Open)

POSITION SUMMARY:
The Doorman is responsible for delivering a quality customer service experience and enhancing guest satisfaction by acknowledging, welcoming, bids farewell, and greets with a smile all guests and visitors of the Hotel.

PRIMARY RESPONSIBILITIES:

- Provides prompt, efficient, and professional customer service to guests of City of Dreams Mediterranean by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel by maintaining all set standards

- Posts in designated lobby position to ensure readiness to assist the guests

- Assists with guest luggage, open/closing of car / hotel doors, and valet parking upon arrival and departure

- Handles guest requests / inquiries in a professional and helpful manner

- Ensures smooth arrival and welcomes all guests with a smile

- Ensures that all guest’s luggage is retrieved from vehicle in a timely and efficient manner and transferred to the Bell Desk for appropriate labelling, ensuring seamless delivery to the guestroom

- Directs traffic at the porte-cochere and assists with valet parking when appropriate

- Maintains product knowledge of events and facilities of City of Dreams Mediterranean, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and advice

- Builds relationships with guests to gain loyalty by promoting positive guest relations and guest preferences

- Maintains the City of Dreams Mediterranean driveway, ensuring that a safe and orderly environment is always maintained

- Attends scheduled employee training and periodic reviews on generic hotel and departmental specific responsibilities

- Adheres to all Company policies and procedures

- Ensures work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasks, reporting of malfunctioning or maintenance deficiencies to appropriate area

- Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues.

- Performs other reasonable job duties as assigned by supervisors from time to time

KEY PERFORMANCE INDICATORS:

- Excellent knowledge of all products and services offered by City of Dreams Mediterranean

- Continuous progress of Technical Skills

- Positive Customer Feedback

QUALIFICATIONS:
Experience

- Minimum 1 year of experience as a Doorman/ Door Attendant or similar in the Hotel Industry

Education

- High school diploma or equivalent professional training

Skills / Competencies

- Excellent interpersonal and customer service skills

- Professional written communication skills

- Excellent command of Greek and English

PERSONAL COMPETENCIES:

- Achieves agreed objectives and accepts accountability for results

- Displays a high commitment to delivering results

- Leads others to achieve business objectives

- Communicates effectively

- Displays the highest level of integrity

- Ability to maintain discretion

- Self-motivated

- Approachable