Executive Assistant

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Executive Assistant to SVP, Customer Success – EMEA
We are seeking an exceptional, highly proactive Executive Assistant to partner with the Senior Vice President of Customer Success for EMEA.
This is not a traditional Executive Assistant role. While providing high-quality executive support is an important part of the position, we are looking for someone who will operate as a trusted business partner and extension of the SVP, working at the heart of the EMEA Customer Success organization.
The successful candidate will develop a strong understanding of the business, its priorities, customers and leadership agenda, enabling them to anticipate needs, connect priorities across teams, drive follow-through on key decisions, and help translate executive direction into action.
Operating across a complex, multi-country environment, this person will work closely with senior leaders across Customer Success, Sales, Professional Services, Support, Product and other functions, bringing structure, judgment and operational discipline to a fast-moving organization.

Key Responsibilities
Executive & Business Partnership

- Act as a trusted partner and extension of the SVP, developing a strong understanding of the EMEA Customer Success business, strategic priorities, customers and leadership agenda.

- Help the SVP prioritize time and attention against the most important business, customer and organizational priorities.

- Anticipate upcoming decisions, commitments, risks and dependencies, ensuring the SVP has the right information and context at the right time.

- Prepare the SVP for leadership meetings, customer engagements, business reviews and global forums through relevant briefings, business context and supporting materials.

- Manage a complex and dynamic executive calendar with a strong understanding of business priorities, managing logistics and expenses, being a trusted administrative support.
Leadership & Business Execution

- Support the operating rhythm of the EMEA Customer Success leadership team, including leadership meetings, business reviews, QBRs and strategic planning sessions.

- Track key decisions, commitments and actions, ensuring clear ownership and consistent follow-through.

- Partner with leadership stakeholders to maintain momentum on priorities and surface issues requiring executive attention.

- Help connect initiatives and information across countries, functions and leadership teams, identifying dependencies and ensuring alignment.

- Bring structure to complex or ambiguous topics and help translate discussions into clear actions and outcomes.
Customer & Cross-Functional Partnership

- Coordinate and support executive engagement with strategic customers, including executive briefings, QBRs, customer meetings and critical escalations.

- Build strong relationships across Customer Success, Sales, Professional Services, Support, Product and other key functions.

- Act as an effective point of connection between the SVP and internal and external stakeholders, exercising judgment on priorities, urgency and appropriate follow-up.

- Support customer and partner communications where executive involvement is required, participating in internal and external meetings to track notes and actions.
Business Insights & Strategic Initiatives

- Support preparation of business reviews, leadership updates, executive summaries and presentations by gathering, structuring and synthesizing relevant information.

- Partner with the SVP and leadership team on selected strategic and cross-functional initiatives related to customer success, adoption, retention, renewals and organizational effectiveness.

- Gather and synthesize business information to help identify trends, priorities, risks and areas requiring leadership attention.

- Support special projects from initial definition through coordination and execution.

- Continuously identify opportunities to improve the way the EMEA Customer Success leadership organization operates.
Executive Operations

- Ensure seamless execution of executive logistics, including complex international travel and regional leadership events.

- Coordinate EMEA leadership offsites, forums and key organizational moments.

- Support budget tracking, expense management and purchase approvals where required.

- Handle highly sensitive customer, business and people-related information with absolute discretion.
Qualifications Required

- Significant experience partnering with senior executives (SVP, VP or equivalent) in a complex, international organization.

- Demonstrated ability to operate beyond traditional executive support and engage confidently with business priorities and senior stakeholders.

- Strong business acumen and the ability to quickly understand organizational priorities, business context and executive-level discussions.

- Exceptional organizational, prioritization and problem-solving capabilities.

- Strong project and stakeholder management skills, with the ability to drive actions across teams without direct authority.

- Excellent written and verbal communication skills, with the ability to synthesize complex information into clear executive-level communications.

- Ability to operate effectively across countries, cultures and time zones.
Preferred

- Experience within Customer Success, SaaS, enterprise technology or another fast-paced global business environment.

- Experience supporting leadership teams, business reviews, strategic projects or cross-functional programs.

- Familiarity with EMEA business practices and cultural nuances.

- Confidence interacting with senior executives, strategic customers and external partners.

- Advanced proficiency with productivity, presentation and collaboration tools.

- Fluency in English; additional European languages, particularly Spanish or German, are an advantage.
Key Competencies

- Business Partnership – understands the broader business context and operates as an extension of the executive.

- Strategic Prioritization – distinguishes what is urgent from what is important and helps focus leadership attention accordingly.

- Execution & Follow-Through – turns discussions and decisions into clear actions and ensures momentum is maintained.

- Stakeholder Influence – builds trusted relationships and drives alignment across functions and seniority levels.

- Business Curiosity – actively seeks to understand customers, performance, priorities and the broader business environment.

- Executive Communication – communicates clearly and concisely and can synthesize complex information for senior audiences.

- Adaptability – thrives in ambiguity, complexity and a fast-changing international environment.
What Success Looks Like

- The SVP is able to focus more time and attention on the highest-impact customer, business and leadership priorities.

- The individual becomes a trusted extension of the SVP and a credible partner to the EMEA Customer Success leadership team.

- Leadership decisions and priorities translate into clear ownership, action and follow-through.

- Business reviews, leadership meetings and customer engagements are highly prepared, structured and outcome-oriented.

- Information flows effectively across the organization, with important risks, dependencies and decisions surfaced at the right time.

- The individual develops sufficient understanding of the business to anticipate needs rather than simply respond to requests.

- The EMEA Customer Success leadership organization operates with greater alignment, clarity and execution discipline.

Working at Genesys

- AI at enterprise scale  – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.

- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.

- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply
After you apply, here's what you can typically expect:

- Our Talent Acquisition team reviews your application with the hiring team.

- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

- Next, you'll meet the hiring manager and other members of the interview team.

- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit  www.genesys.ai.

Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com .

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.