Facilities Services Technician

Position Overview
The Facilities Services Technician is responsible for developing, coordinating, and managing facility service and preventive maintenance programs across Houchens retail locations.
This position manages recurring and multi-location facility programs designed to improve store conditions, extend asset life, reduce reactive maintenance, and provide consistent service across the organization.
Programs may include HVAC filter replacement, lighting maintenance, high dusting and cleaning, floor care programs, pressure washing, roof and gutter maintenance, inspections, and other preventive facility services.
Key Responsibilities

- Develop and manage preventive maintenance and recurring facility service programs across Houchens retail locations.

- Coordinate program schedules, store participation, vendor assignments, and service frequencies.

- Develop scopes of work and service standards for multi-location facility programs.

- Solicit proposals, compare pricing, and assist with vendor selection and contract negotiations.

- Coordinate program rollouts with store operations, vendors, and Facilities.

- Track completion of scheduled services and ensure required documentation is maintained.

- Monitor vendor performance, workmanship, response, and compliance with established scopes and service standards.

- Review invoices and validate completed work against contracted pricing and scope.

- Track program spending against established budgets and identify cost-saving opportunities.

- Analyze service history and facility needs to determine appropriate preventive maintenance frequencies.

- Identify opportunities to consolidate services, standardize specifications, and leverage Houchens’ scale across the retail portfolio.

- Conduct site visits and quality inspections as needed to verify program performance.

- Maintain program calendars, vendor information, service records, contracts, pricing, and performance reporting.

- Support the Director of Facilities with development of new facility programs and continuous improvement initiatives.
Typical Programs
Examples of programs managed by this position may include:

- HVAC filter replacement

- Interior and exterior lighting

- High dusting and specialty cleaning

- Floor cleaning, refinishing, and maintenance

- Pressure washing

- Roof and gutter inspections/cleaning

- Door and storefront preventive maintenance

- Parking lot sweeping and cleaning

- Building and equipment inspections

- Other scheduled preventive maintenance and facility service programs
Qualifications

- 3+ years of project management, facilities, construction, property management, vendor management, or related experience preferred.

- Experience coordinating projects or service programs across multiple locations preferred.

- Strong organizational and project management skills with the ability to manage multiple programs simultaneously.

- Strong vendor communication, negotiation, and follow-up skills.

- Ability to develop scopes of work, evaluate proposals, and manage projects to budget and schedule.

- Strong attention to detail and ability to maintain accurate program and financial records.

- Proficiency with Microsoft Excel and work order/project management systems.

- Ability to travel throughout Houchens’ retail footprint as needed.
Definition of Success
Success in this position means preventive maintenance and facility service programs are completed consistently, on schedule, within budget, and to established quality standards—helping Houchens reduce reactive repairs, extend asset life, and maintain clean, safe, well-maintained retail locations.