Front Office Assistant

JOB SUMMARY: Peak Sport and Spine is seeking a high functioning candidate with medical office experience that is energetic and well-organized to work in our Eldon office. You must have excellent customer service skills and be proficient at multitasking. Strong attention to detail and accuracy a must.

RESPONSIBILITIES:

- Communicate effectively (in person and by phone) and courteously with patients, physicians and their office staff, insurance company representatives, peers, coworkers, and supervisors.

- Schedules patients for services(s) within established guidelines.

- Greets and registers patients in a timely, professional and customer-focused manner.

- Explains Peak Sport and Spine's policies and procedures and billing processes to patient. Direct patient appropriately as needed.

- Tracks and obtains ongoing insurance verification/authorization information from payers and communicates this data to patient, admission staff and treatment team.

- Collects patient co-payment, co-insurance, and deductibles as well as related fees for supplies and services.

- Generates and maintains medical records.

- Responds to all requests for information according to established procedures.

- Assumes responsibility for and maintains cash drawer system according to procedure.

- Maintains office and facility inventory and orders supplies as needed, following established procedures.

- As appropriate, attends and participates in clinic/management meetings and in-service education programs.

- Participates in training and cross training of all staff. Ensures competency of training to maintain efficient clinic operation.

- Participates in performance improvement activities. Adheres to policies regarding infection control, risk management, HIPAA and corporate compliance.

- Performs other duties as requested.
Requirements
QUALIFICATIONS: Requires a high school diploma, or GED. A minimum of 2 years medical front office experience is required along with insurance verification and prior authorization experience .