GUEST SERVICE SUPERVISOR

Oversees daily operations of Players Club Centers, promotions and other marketing areas.

Responsibilities
- Responsible for the consistent execution of Players Club initiatives.

- Maintains customer information, assuring the highest standards of data entry and confidentiality.

- Provide superior level of guest service.

- Maintain extensive knowledge of products, services, promotions, and programs.

- Responsible for processing all player transactions for casino player club members.

- Answers inquiries by clarifying desired information; researching, locating, and providing information.

- Answers incoming and make outbound telephone calls according to designated service and productivity standards.

- Solicits and identifies new gaming customers for the Players Club program.

- Must have the ability to make sound decisions in providing complimentary items based on tracked play.

- Excellent interpersonal, communication, team building and problem-solving skills required.

- The ability to resolve stressful situations.

- Analytical skills and customer service required.

- Regularly communicate with team and manage time effectively.

- Responds promptly and discreetly to guest inquiries.

- Walk casino floor and identify uncarded patrons and influence new card sign-up when needed.

- Assist guests in high limit host office when needed.

- Organize and maintain a wide variety of activities on a supervisory, clerical, accounting and guest services level.

- Demonstrate a high degree of integrity and responsibility in handling IGRC assets, lists and promotions.

- Be knowledgeable of property, product, promotions, and events

- Assist premium customers with reservations and acquisition of amenities and work closely with casino operations to ensure that high limit players are recognized and acknowledged

- Update account information through utilization

- Act as a guest liaison, handle issues & resolve situations to ensure smooth operations

- Follow all submissions, SOPs, and IGC requirements.

- Executes and announces casino promotions.

- Must be able and willing to work evenings, weekends, and holidays.

- Ability to perform multiple tasks in an efficient manner.

Qualifications
- One to three (1-3) years casino marketing or slot host experience required;

- High School diploma or GED required, with a college degree preferred; or an equivalent combination of education and/or work experience.

- Excellent interpersonal, communication, team building and problem solving skills required.

- Proficient knowledge of Microsoft Office, Excel, and word is required.

ADDITIONAL REQUIREMENTS

- Responsible for fostering a fun environment.

- Responsible for being gracious to all guests and co-workers.

- Responsible for promoting a positive influence in the community and participating in company-sponsored events.

- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.

- Ensures that behavior and appearance are in compliance with established standards.

- Maintains a professional work environment with management and staff.

- Routine standing/walking; frequent reaching, bending, stooping and carrying/ handling/lifting up to 40 pounds.

- Must be able to work in a smoking environment.

- Access to general gaming floor.