Guest Services Agent - Part Time, Winter 26/27

Seasonal
WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS
Employee perks:

- Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)

- + Free Alterra season pass for spouse and dependents 25 & under

- 50% off window ticket price at IKON partner resorts

- Free access to Alterra Mountain destinations during time off

- Free ski-referral letters for employees to use at other mountain resorts during time off

- Free friends & family day-ski vouchers (Periodic allotment)

- Discounts on Ski & Snowboard Lessons

- Discounts on Ski & Snowboard Rentals

- Discounts on Gear Tune-Ups

- Discounts on Food & Beverage

- Discounts at Crystal Mountain Retail shops

- Free Crystal branded swag

- Pro deals on gear with 100s of brands

- Discount Marketplace

- Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more

- Employee-only Night Skiing events

- Employee Housing Available for eligible positions

- Accrued paid time off for eligible positions

- Group health insurance for eligible positions

- 401K benefit and generous match with immediate vesting for all staff members over 18

- Opportunities for growth, advancement, and year-round employment

Position Title:   Guest Service /Ticketing   Agent - Part Time

Business Unit:   Guest Experience

Position Reports to:   Guest Experience Manager /Guest Services Supervisor
Positions Reporting to this Role:   ( 0 )

Pay Range:   $20-$21 hr. DOE

Location:   Crystal Mountain,   Washington

RESORT OVERVIEW

Crystal Mountain is the Pacific North West’s premier destination for skiers, snowboarders, and summer adventurers .    We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands .

A career with Crystal Mountain is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty .

We are here to shape the future of mountain adventure.

We Embrace Empowerment

We Honor Authenticity

We Cultivate Collaboration

We Prioritize Purpose

JOB SUMMARY
Guest Service   Agents   will specialize in   providing solutions   and help ing   to   ensure that   guests’   needs are met . Our mission is to “Make it Better!”   Guest Service Agents will play an active role indoors and outdoors,   assisting   guests   with their arrival and departure experience , and answering general inquiries.

JOB QUALIFICATIONS:

- Previous   experience with customer service   and customer resolution   preferred

- Professional communication skills

- Computer   proficiency , including website access, general office applications, and POS software

- I nterpersonal skills

- Team orientation

- Position requires a mature, dependable, flexible, team-oriented person

- A b ility   to stay calm under pressure.

- Self-motivated

- G uest - oriented

- Mathematical skill s   to   perform   calculations for complex   sale transactions

- A vailable   to work   varied   shifts ,   and days of the week ,   including weekends and holidays

ESSENTIAL DUTIES

- Deal with guest escalations in a professional manner .

- Handle guest questions and escalations

- Thorough   understanding of all products and services available.   Will present   accurate , detailed information about   product   offerings .    Provide general information about   Crystal Mountain and   Alterra Mountain Company .

- Technical skills and   an understanding   of   POS software , and the ability to perform basic math calculations, as well as experience with the Microsoft Office Suite .

- Candidates should have a proven record of being able to communicate well,   perform   well under pressure, make logical decisions,   problem   solving , be   resourceful,   and   able   to multitask .

- Able to accept m entoring and   knowledge   sharing ,   coaching   and feedback on a regular basis

- Other duties as assigned.

PERFORMANCE CRITERIA:

- Respond to guest concerns and escalations in a professional and   timely   manner, manage escalations and guest expectations .

- Willingness   to learn and share feedback and other information with team and management.

- Uphold company and departmental policy   and   service standards   at all times .   Demonstrates support for company missions and values.

- Willingness and ability to be part of and contribute to a successful departmental team.

- Is able to   work under stressful conditions without creating tension among fellow employees,   vendors   and supervisors.

- Workstation   and surrounding   area   kept neat.

- Ab le   to communicate in a pleasant and efficient manner .

- Ab le   to present company policy in a diplomatic way .

- P rofessional   verbal communication skills and phone etiquette

- Know   and adhere to   policies and procedures

- Willing   to accept new policies and procedures as changes occur .

- Available for varied work shifts, as agreed upon with management.

- Ability to complete projects before work shift ends.

- Ensures adherence by team to lunch and break schedules to maximize coverage and provide quality guest service.

- Willing   to accept new and varied responsibilities .

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be   required   to   work   evenings,   weekends   and holidays.

OFFICE ENVIRONMENT

- Able to lift, carry, or otherwise move and position a minimum of 40   pounds on an occasional basis.

- Manual dexterity to   operate   a computer and other common office equipment on a constant basis.

- Auditory and visual acuity to   operate   computers, phones, mobile   devices   and basic office equipment on a constant basis.

- Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.

- Talking and hearing occur continuously   in the process of communicating   with guests,   supervisors   and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable   accommodations   may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED

This position description is an overview of the scope of responsibilities for the role described above .    T he responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires   flexibility   and willingness to accept new responsibilities. It will also be the responsibility of any employee of Crystal Mountain to   be   a positive influence on the transformation of the resort and its associated lines of business.

Crystal Mountain is   An Equal Opportunity Employer