Home-Based Junior Account Manager

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We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
Hiring Priority: Active Hiring

We are looking for a Home-Based Junior Account Manager to join a growing U.S.-based marketing services company. In this role, you will serve as the day-to-day lead on a high-volume inventory management account supporting more than 20 retail consumer goods brands. You will oversee stock levels, coordinate inbound and outbound shipments, manage layered event timelines, and act as the primary client-facing contact. This role is ideal for someone who doesn't just execute tasks but anticipates what's coming, identifies gaps before they become problems, and proactively brings solutions to the table.

REQUIRED CORE COMPETENCIES

- Organizational & Time Management – Effectively manages multiple brands, shipments, and event timelines while meeting strict deadlines.

- Attention to Detail – Maintains a high level of accuracy in inventory records, shipment tracking, and account documentation.

- Communication Skills – Communicates clearly and professionally with clients and internal teams across email, calls, and status updates.

- Problem Solving & Analysis – Identifies stock discrepancies and operational gaps early and resolves issues efficiently with recommended next steps.

- Account & Inventory Management Knowledge – Strong understanding of account management, inventory control, and fulfillment/logistics processes.

WHAT YOU WILL DO

- Inventory & Fulfillment Oversight

- Monitoring stock levels across 20+ brands and flagging reorder thresholds

- Initiating replenishment before shortfalls occur

- Coordinating inbound and outbound material flow to ensure accurate and timely shipments

- Maintaining an up-to-date, reliable picture of inventory status for the client and internal team

Events & Timeline Management

- Tracking event-related timelines from kickoff through material delivery

- Managing multiple concurrent workstreams and organizing information shared over weeks of communication

- Ensuring materials are dispatched to the correct location on schedule

Client Relationship & Account Stewardship

- Serving as the primary client-facing contact through consistent, proactive communication

- Anticipating client needs and bringing proposed solutions internally before the client has to ask

- Representing the full account in internal discussions, connecting brands, timelines, and logistics streams

Internal Collaboration, Escalations & Reporting

- Acting as the first line of problem escalation and resolution for the account

- Escalating critical issues with context and recommended next steps

- Mentoring and training team members on account processes

- Contributing to account health reporting, documentation, and process improvements

WHAT WE LOOK FOR

- Education: Bachelor's degree in Business Administration, Supply Chain/Logistics Management, Marketing, Communications, or a related field preferred.

- Experience: 3–5 years of experience in account management, client services, or operations, ideally in logistics, fulfillment, inventory management, or a related field.

- Language Proficiency: Strong verbal and written English communication skills.

- Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.

- Technical Skills:
- Project management or inventory management experience is required. Promotional products experience is not required.

- Proficient in Google Workspace (Google Docs, Sheets, Gmail) and Microsoft Office (Word, Excel, Outlook).

- Experience with NetSuite, Salesforce, or 3PL (third-party logistics) systems is a major advantage.

- Proficiency in project management or inventory tracking tools (e.g., Asana, Monday.com, ClickUp, Smartsheet) is a strong plus.

- Demonstrated ability to manage complex, multi-threaded accounts with numerous moving parts.

- Comfortable managing ambiguity and building structure where none exists.

WHAT WE OFFER

- Salary Range: PHP 45,000 - 50,000

- Industry: Marketing Services

- Job Type: Full-time

- Work Shift: 8:00 AM - 5:00 PM CST (USA)

- Workdays : Monday through Friday (USA)

BENEFITS OF WORKING WITH US

- Industry-leading salary packages

- Permanent work-from-home setup

- Company equipment provided

- Government-mandated benefits employer share

- Internet stipends upon regularization

- HMO Coverage upon regularization (with an option to enroll as early as Day 1)

- PTO credits and service incentive leaves

- Major spring and winter company live events

- Monthly employee appreciation virtual events

- Company-provided career skills training courses

- A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!