Housekeeper & Childcare Helper (stay in)

About the role
We are hiring Housekeepers & Childcare Helpers to look after our guests’ homes and families in our luxury apartments and hotel rooms through the busiest weeks of the ski season, including Christmas and New Year. Your day will mix housekeeping and home help (keeping accommodation spotless, tidy and comfortable for families staying with us) with caring for guests’ children while parents ski or go out. This role suits someone who takes pride in a well-kept home and is warm, patient and confident with children of all ages. Staff housing is provided, so you live close to work for the whole contract.

Key responsibilities

Housekeeping & home help

- Clean and service guest rooms and apartments, including bedrooms, bathrooms, kitchens and living areas

- Make beds, change linen and towels, and restock amenities and supplies

- Complete check-out cleans and same-day turnovers on schedule and to brand standards

- Provide in-stay home help for families: daily tidying, dishes, laundry, folding and putting away clothes, and keeping ski gear and boot rooms organised

- Help prepare simple snacks and children’s meals, and keep kitchens and dining areas clean

- Vacuum, mop, dust and sanitise all surfaces, including ski rooms, entrances and boot areas

- Clean public and back-of-house areas such as lobbies, corridors, lockers and laundry rooms

- Collect, sort and process laundry, and keep linen stock tidy and counted

Childcare

- Look after guests’ children (babies to young teens) in their apartments or rooms while parents ski, dine out or relax

- Plan and lead age-appropriate play, crafts, games and quiet time, indoors and in the snow

- Supervise meals, bath time and bedtime routines in line with the parents’ instructions

- Keep children safe at all times, following agreed rules on allergies, medication, screen time and outdoor activities

- Give parents a short handover at the end of each session on meals, naps, activities and anything of note

- Help children get dressed for the snow and get ready for ski school drop-offs and pick-ups when requested

General

- Report maintenance issues, damage, lost property, low stock and any child safety concerns to the supervisor promptly

- Follow health, safety, hygiene and child-safeguarding procedures, including safe use and storage of cleaning chemicals

- Be friendly and discreet with guests, and respect their privacy and belongings

- Support other housekeeping and guest-service tasks as needed during peak periods

Requirements

Essential

- Available for the full contract, mid-December 2026 to 31 January 2027

- Valid right to work in Japan for the contract period (e.g. Working Holiday visa, permanent residency or other eligible status)

- Proven experience caring for children, e.g. nanny, au pair, babysitter, childcare or early-years work, or extensive family childcare

- Willing to provide references for childcare work and to complete any background or police check we require

- Physically fit and able to stand, bend, lift and carry linen, equipment and young children for long shifts

- Strong attention to detail and pride in a clean, well-presented home

- Patient, caring, reliable and punctual, and calm under pressure

- Willing to work weekends, evenings and public holidays, including Christmas and New Year

- Basic conversational English or Japanese

Preferred

- Previous housekeeping, home help or hospitality experience, especially in a hotel, resort or luxury accommodation

- A childcare, early childhood education or teaching qualification

- A current first aid certificate, ideally paediatric first aid

- Experience with babies and toddlers

- Comfortable living and working in a snowy mountain environment

- Both English and Japanese (other languages are a bonus for our international guests)

What we offer

- Hourly wage of ¥1,800 per hour, with overtime paid in line with Japanese labour law

- Staff accommodation provided (live-in), close to the workplace

- Uniform and all cleaning equipment provided

- Transport to and from work where needed

- Social and employment insurance as required by law

- Staff discounts and access to the mountain on days off (details by resort)

- A fun, international team during the peak of the Hokkaido ski season

Working conditions and how to apply

- Shifts of about 8 hours, typically 5 days a week, scheduled on a rotating roster

- Busiest days are check-in and check-out days, so expect early starts and some split shifts; childcare sessions may include evenings

- The work is physical and involves walking between properties in snow and cold temperatures