HOUSEKEEPING SUPERVISOR

Responsible for the successful operation of the housekeeping shift.  Ensuring that high standards of cleanliness of all areas of the casino and public areas are met.  Promote Family Style Service through actions and positive attitude.

Responsibilities
- Develops and manages the scheduling of housekeeping work assignments and oversee the completion of the assignments.

- Ensure the safety and security of employees and customers.  Supervises programs and processes to reduce and control loss time injuries.

- Review staffing levels to maintain budgeted level of employment.  Delegate authority and assign responsibilities.

- Development of staff, interviews, hires, and evaluates. Maintain employee files.

- Review department’s financial data.

- Knowledge of applicable OSHA standards for safety, chemicals and blood borne pathogen and operation of cleaning equipment.

- Review housekeeping activities with Executive Housekeeper.

- Handle routine customer complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.

- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

- Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.

- Perform other duties as assigned or reasonably requested by any member of management.

Qualifications
- Must be 21 years of age or older

- Proficient in English verbal and written

- Flexible to work various shifts, weekends, and holidays

- Must be able to obtain and maintain a 1055 gaming license.

- Two to five years janitorial or housekeeping experience in a public facility with a 2-year degree in related fields or equivalent work experience.
ADDITIONAL REQUIREMENTS

- Ability to push and pull up to 100 pounds

- Ability to lift and carry objects up to 50 pounds, and up to 100 pounds with assistance.

- Ability to bend, stoop, twist, reach, and kneel repetitively

- Safely work with provided cleaning chemical and equipment

- Ascend and descend stairs and maintain equilibrium for an extended period

- Must be able to work from a standing or sitting position and/or walking motion for extended period

- Ability to work in a smoking and pet-friendly environment