HVAC Selling/Service Technician

The Role
Diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions.

Responsibilities

- Complete all general HVAC in-home, service calls.

- Establish customer rapport to help clients find the right products and services for their needs and wants.

- Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.

- Educate and assist customers in choosing the best finance options and maintenance plans.

- Explain replacement opportunities for aging, inefficient or underperforming systems.

- Understand your service criteria and hold yourself accountable for exceeding goals.

- Show yourself as professional and knowledgeable to win new referrals and repeat business.

- Work along side customer service and dispatch to ensure overall success of the business.

- Maintain a clean, organized job site and well inventoried truck.

- Participate actively in all training exercises, morning meetings, trade shows and retreats.

- Train and mentor apprentices to ensure quick, accurate repairs and installations.

- Be accurate and timely with invoices, time cards, curbside feedback and option sheets.

- Selling HVAC equipment

- Load Calculations

- Duct work and Airflow

Requirements
Competencies for Success

- Knowledge of local HVAC codes and ability to make on-the-job applications.

- Develop proven track record in heating and cooling systems including ability to draw simple diagrams, read blue prints and other diagrams.

- Continued education and training to obtain NATE certification.

- Clean, safe driving record.

- Highly organized with exceptional follow-through abilities.

- Strong verbal and written communications.

- High integrity with advanced social skills and ability to make solid connections.

- Strong desire to be a better technician tomorrow than you are today.

- Competitive individual contributor who also loves to win as a team.