L&D operations

The Learning & Development Analyst enables effective, scalable and compliant learning operations through strong data discipline, financial oversight, governance and reliable program execution. The role supports enterprise-wide L&D reporting across Business Units and Central L&D, maintains dashboards, coordinates budget operations, supports audit and compliance requirements, and contributes to the seamless delivery of learning programs.

Responsibilities
Key Responsibilities

1. Learning Analytics, Dashboards & Reporting

- Consolidate and publish periodic L&D reports across all Business Units and Central L&D.

- Maintain learning dashboards and reporting repositories, including participation, completion, utilization, feedback, compliance and cost metrics.

- Validate source data, investigate variances and ensure accuracy, consistency and timely reporting.

- Support the definition and consistent application of learning metrics, data standards and reporting logic.

- Analyze trends and provide operational insights for leadership reviews, forward planning and decision-making.

- Partner with relevant teams to improve dashboard design, automation and adoption.

2. L&D Budget & Financial Operations

- Support annual budget planning, periodic forecasting and ongoing tracking of L&D expenditure.

- Monitor budget utilization, actuals versus plan, commitments, accruals and cost allocation across Business Units and Central L&D.

- Maintain trackers for purchase orders, invoices, vendor payments and other learning-related expenses.

- Prepare budget reports and highlight variances, risks, pending actions and utilization trends.

- Coordinate with Finance, Procurement, L&D teams and vendors to support timely and accurate financial processing.

- Maintain appropriate financial records and supporting documentation for governance and audit requirements.

3. Learning Governance, Compliance & Audit Support

- Maintain L&D governance documentation, SOPs, control records and evidence repositories.

- Coordinate data and documentation required for internal and external audits of the L&D function.

- Support monitoring and reporting of mandatory learning, CPE or other applicable compliance requirements.

- Perform periodic checks to identify data gaps, control exceptions and overdue actions, and escalate them appropriately.

- Support closure of audit observations and agreed remediation actions.

- Promote adherence to approved L&D policies, processes, data standards and documentation requirements.

4. Learning Program Operations

- Coordinate end-to-end operational activities for classroom, virtual and blended learning programs.

- Manage learning calendars, nominations, registrations, attendance, pre-work, feedback and post-program requirements.

- Coordinate with facilitators, Learning Business Partners, Solution teams, HR teams, venues and external partners.

- Provide on-ground or virtual support and ensure programs are delivered against agreed timelines and quality standards.

- Manage learner and stakeholder queries, with timely resolution or escalation.

- Support clear and timely learner communications across the program lifecycle.

5. Learning Technology & Data Administration

- Administer learning offerings, cohorts, attendance, completions and related records on the LMS, LXP and other learning platforms.

- Support data uploads, reconciliations, corrections and periodic quality checks.

- Resolve basic platform queries and coordinate recurring system issues with relevant teams.

- Support testing and implementation of enhancements, integrations and digital learning solutions.

- Maintain data confidentiality and follow applicable data management requirements.

6. Vendor & Partner Coordination

- Coordinate vendor onboarding, documentation, scheduling, deliverables, invoicing and payment follow-up.

- Monitor vendor deliverables and adherence to agreed timelines and service levels.

- Maintain vendor records, contracts-related documentation and performance inputs.

- Work with internal and external partners to resolve operational dependencies and exceptions.

7. Process Excellence & Stakeholder Management

- Identify opportunities to simplify, standardize and automate L&D processes and reporting activities.

- Maintain process documentation, templates, trackers and knowledge repositories.

- Support implementation of process improvements and monitor the resulting operational benefits.

- Build strong working relationships through responsiveness, accuracy, ownership and proactive communication.

- Contribute to governance forums, operational reviews and continuous improvement initiatives.

Key Success Measures / KPIs

- Accuracy, completeness and timeliness of enterprise L&D reporting and dashboards.

- Budget tracking accuracy, forecast visibility and timely closure of financial actions.

- Audit readiness, quality of supporting evidence and closure of compliance actions.

- Program execution within agreed timelines and service levels.

- Learning data quality and reduction in errors or rework.

- Timeliness of learner, vendor and stakeholder coordination.

- Process improvements, standardization and automation delivered.

- Stakeholder satisfaction and reliability of operational support.

Qualifications
Graduation