Lead Hotel Guest Service Agent
- LocationSouth Lake Tahoe, NV, United States; Stateline, NV, United States
- Work typeOn-site
- EmploymentFull-time
- Posted23 October 2026
- SourceCaesars Entertainment's careers page (Oracle Recruiting)
Live checkFirst seen 7 days ago; still listed on Caesars Entertainment's careers page 1 h ago.
Moves fastWhen Caesars Entertainment takes a role down early, it is usually about 6 days after posting. Apply soon.
At a glance
- Experience1+ year
- EducationHigh school diploma (preferred)
- Skills and toolsExcel
Read from the ad by RoleFinder, with rules and an AI reading; the description is the source.
About the role
Greets and checks in/checks out Harrah’s/Caesars Republic hotel guests using specialized skills and personalized service, thereby ensuring a fun-filled, entertaining and exciting environment where flawless delivery and execution of four star services is paramount. Provides assistance and on-the-job work direction to Guest Service Agents.
Responsibilities
- Reinforces department procedures and guides Guest Service Agents
- Oversees the administration of room assignments, room departures, guest account charges and payment receipts.
- Provides administrative office assistance.
- Provides input to supervisors for the periodic reviews of assigned personnel.
- Acts as liaison to housekeeping on Graveyard Shift to ensure smooth downtime operations.
- Generates and analyzes pre-downtime reports.
- Maintains manual rack of hotel during downtime each night.
- Replies to Internet reservation inquiries.
- Serves as liaison to IT to execute the date roll and to post room and tax.
- Maintains daily occupancy report statistics.
- Processes Travel Agent commission payments.
Qualifications
- High School Diploma or equivalent preferred
- Minimum of 2 years in a hotel front desk position or 1 year as a supervisor in a guest service position
- Literate and fluent in English
- Ability to type minimum of 35 WPM
- Excellent guests service skills
- Ability to handle difficult or stressful situations with tact and diplomacy
- Working knowledge of Word and Excel
- Good communication skills
- Above average mathematical skills
- Ability to maintain a professional demeanor in stressful situations
- Demonstrated leadership skills
- Must be self-reliant and resourceful
- Ability to demonstrate a pleasant and enthusiastic demeanor at all times.
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
- Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
- Adheres to all regulatory, company and department policies and procedures
ADDITIONAL REQUIREMENTS
- Must be able to stand for long periods of time (4 hours).
- Visual and auditory range must include immediate environment.
- Mobility to move about the property
- Must have the manual dexterity to operate a computer and other necessary office equipment.
- Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
- Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
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