Maintenance Technician II

This role is responsible for performing general maintenance, repairs, and preventative maintenance throughout the property to ensure a safe, functional, and well-maintained environment for guests and team members. The Maintenance Technician II will troubleshoot and resolve facility and equipment issues, support operational efficiency, and maintain compliance with Horseshoe Lake Charles standards, company policies, and applicable safety regulations.

Responsibilities
- Perform general maintenance and repair of building systems, equipment, fixtures, and facilities as assigned.

- Troubleshoot and resolve minor mechanical, electrical, plumbing, carpentry, and equipment-related issues in a timely manner.

- Conduct preventative maintenance inspections and services to ensure the proper operation of property equipment and systems.

- Maintain accurate records of maintenance activities, repairs, inspections, and preventative maintenance schedules.

- Respond to maintenance requests and service calls while providing exceptional guest and team member support.

- Ensure compliance with OSHA regulations, company safety policies, and established maintenance procedures.

- Operate company vehicles and maintenance equipment safely and responsibly.

- Assist with maintaining mechanical systems, equipment, and life safety systems throughout the property.

- Maintain a clean, organized, and safe work environment, including work areas, tools, equipment, and storage spaces.

- Support department goals by collaborating effectively with team members and other departments.

- Promote and maintain Horseshoe courtesy guidelines and outstanding guest relations.

- Perform other duties as assigned based on operational needs.

Qualifications
- High School Diploma, GED, or equivalent required.

- Minimum two (2) years of maintenance, mechanical, facilities, or related experience required.

- Valid Louisiana driver's license required.

- Working knowledge of general building maintenance, repair practices, and preventative maintenance procedures.

- Ability to troubleshoot and repair minor mechanical, electrical, plumbing, and facility-related issues.

- Ability to work independently and exercise sound judgment when responding to maintenance and guest service situations.

- Strong customer service, communication, and teamwork skills.

- Ability to work a flexible schedule, including days, nights, weekends, holidays, and varying shifts.

- Ability to lift and carry up to 50 pounds and perform physically demanding tasks throughout the workday.

- Ability to stand, walk, bend, stoop, kneel, climb stairs, reach, push, pull, and work in confined or elevated areas for extended periods.

- Ability to respond appropriately to visual and auditory cues and maintain situational awareness in a fast-paced environment.

- Ability to operate and maintain maintenance equipment, including sweepers, high-pressure steamers, company vehicles, front loaders, man lifts, backhoes, and other tools required for the position.

- Ability to learn, retain, and apply knowledge related to the property's mechanical systems, equipment, and life safety systems.

- Ability to use computers, telephones, copiers, and other office equipment as needed.

- Must maintain a professional appearance and demeanor.

- Must be able to speak, read, write, and understand English and communicate effectively with guests, team members, and leadership.

- Ability to work in environments that may include dust, bright lighting, varying temperatures, outdoor conditions, and exposure to secondhand smoke.