Officer in Domestic Payments

Can you imagine yourself being a key person delivering payments-related solutions for corporate and private customers in all Danske Bank branches? If yes, you have the opportunity to make it happen by joining Danske Bank Lithuania, where we deliver high-quality financial solutions to customers.
From a task-based model, our department evolved into a set of competence centers with end-to-end process ownership, a business mandate, and responsibilities that shape the customer experience. There you will be a part of a key strategic hub responsible for a broad range of banking operations, professional services, business support functions, and front-end product development.
We are a team of 14 members located in the newest and most modern Meadow building in Danske Campus. Our focus is both delivering great results and a positive customer experience and creating a great atmosphere based on values and openness within the team.
Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).
The workplace is located in Vilnius, Lithuania. This role does not include a relocation allowance for candidates who are not based in Lithuania.
What you will be doing

- Handle various payments requests

- Deal with requests received from Scandinavian colleagues

- Take responsibility to maintain high-quality services for our customers

- Investigate unusual situations related to payments

- Handle daily communication with our stakeholders

- Elaborate on process improvement (lean, robotics, automatization)

- Manage workflow according to established deadlines
About you

- Minimum 1-2 years of experience working with payments, operations or administrative tasks

- Proven experience in additional projects

- Strong focus on teamwork

- Focus on high quality and accuracy

- Customer focus with a proactive approach

- Upper-intermediate English skills, both written and spoken
What we offer you
The monthly salary range is from 1720 EUR to 2580 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank Lithuania employee receives employee benefits package which includes:

- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.

- Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.

- Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.

- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.

- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
See all the benefits HERE .
Your job function (position) in the job contract will be Service Delivery.
If you're interested in this role and joining my team, feel free to contact me – Ernest Krinickij , Head of Domestic Payments, via email ernk@danskebank.lt.