On the Road Supervisor

On-the-Road Supervisor – Cincinnati, OH

We are seeking a motivated and experienced On-the-Road Supervisor to oversee final mile delivery operations in the field, ensuring safety, service quality, and customer satisfaction. This position plays a key role in supervising delivery teams, maintaining compliance with company standards, and supporting operational excellence.
This field-based role requires strong communication, leadership, and problem-solving skills, with frequent travel between delivery locations, contractor check-ins, and on-site problem-solving.

Key Responsibilities

Field Operations Management

- Monitor and evaluate delivery teams in the field to ensure compliance with safety, quality, and customer service standards.

- Conduct route audits, ride-alongs, and performance evaluations with independent contractors and delivery drivers.

- Perform quality checks on deliveries and installations.

- Resolve operational issues and customer escalations on-site.
Delivery Team Leadership

- Provide coaching, feedback, and support to delivery teams to improve efficiency and professionalism.

- Assist with onboarding and training new contractors and drivers.

- Maintain a visible presence through daily visits to routes and terminals.
Client & Customer Focus

- Resolve customer escalations and act as a liaison between delivery teams, customers, and the RAS dispatch/operations center.

- Ensure deliveries and installations meet company quality standards and customer expectations.
Administrative Duties

- Ensure proper documentation, inventory handling, and use of company technology, including handheld devices and delivery software.

- Submit reports on team performance, delivery issues, and opportunities for process improvement.

- Assist with additional operational duties as assigned.
Job Type: Full-time
Benefits

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Life insurance

- Paid time off

- Vision insurance
Work Location: In person – Cincinnati, OH

Travel Requirements: Frequent travel throughout the assigned region, including daily visits to delivery routes and terminals.

Working Conditions: Field-based position with exposure to warehouse and delivery environments. May require early mornings, evenings, and occasional weekends.

Join our team as an On-the-Road Supervisor and help us maintain safe, efficient delivery operations and exceptional customer service!