Patient Financial Advocate

University Physicians’ Association is seeking a full-time Patient Financial Advocate for UTMC Cancer Institute

Job Type : Full-time at UTMC Cancer Institute; Monday – Friday 7:30am – 4:00pm or 8:00am – 4:30pm

Patient Financial Advocate responsibilities:

- Serves as a direct point of contact with established and new oncology/hematology patients with financial/medical hardships.

- Collaborates with clinical team, billing department, and patient accounts department.

- Connects with and educate patients and their caregivers on the financial programs that apply to their specific healthcare needs.

- Manages the patient load including enrollment, follow ups, data collection, and reporting of all components of the program.

- Maintains office security by following safety and HIPAA procedures.
Full benefit package available, including PTO, Sick Leave, Medical, Dental, Vision, STD/LTD, Life Insurance, 401k with company match and immediate vesting, and more!
Requirements

- Approach all patients with compassion; have a desire to serve patients experiencing financial/medical hardships.

- Must be reliable and have excellent follow up skills.

- Must communicate professionally always.

- Must be customer service oriented.

- Must have the ability to be resourceful and proactive when issues arise.

- Bachelor’s degree preferred or a minimum of 2 years’ experience within a medical setting.

- Familiarity with health insurance, preferred.

- Must be a self-starter and a team player.

- Excellent telephone and customer service etiquette.

- Attention to detail and good organizational skills.

- Empathetic with good listening skills.

- Bilingual (English/Spanish) a plus.