Patient Support Representative

JOB SUMMARY:
Patient Support Representative/ “Front Desk” works in the office as a general point of contact for all clients, providers, and third parties contacts.

KEY RESPONSIBILITIES:

- Answering screening prioritizing and delegating large amounts of telephone inquiries in a friendly professional manner including de-escalation skills for clients with behavioral health needs.

- Returning client, provider and third party calls in a timely manner.

- Referring client inquiries of a clinical nature to the appropriate clinical staff for triage.

- Scheduling appointments.

- Provide a welcoming first impression of the organization.

- Client check in and complete full registration process.

- Experience with verifying client insurance is preferred but not required.

- Collecting payments.

- Verifying insurance information.

Requirements
REQUIREMENTS:

- Sending and following up on messages between client’s and providers/clinical staff members via EHR

- Read through for previous messages/encounters related to patient inquiry to clearly and efficiently communicate with patient and staff.

- Maintaining electronic health records (EHR) and documenting each point of contact within the EHR.

- Verifying information on file and updating said information as necessary.

- Using data and client registries to outreach to patients in need of preventive care and follow-up for chronic conditions.

- Utilizing working knowledge of up-to-date insurance credentialing information to correctly schedule appointments.

- As appropriate, triaging phone calls and following up on client’s requests.