Port Logistics Customer Service Officer
- LocationAd Dammam, SA
- Work typeOn-site
- Posted2 November 2026
- SourceBurjline Builders's careers page (Teamtailor)
Last checked18 min ago: still listed on Burjline Builders's careers page. First seen 10 h ago.
About the role
Job Purpose
To provide professional customer service and coordinate daily logistics activities related to bonded warehousing, container handling, cargo storage, and customs clearance, ensuring efficient service delivery and customer satisfaction.
Key Responsibilities
- Serve as the main point of contact for customers regarding shipments, cargo storage, container movements, and logistics services.
- Coordinate with Operations, Warehouse, Manifest, and Customs Clearance teams to ensure timely cargo handling and delivery.
- Monitor inbound and outbound shipments and provide customers with accurate status updates.
- Handle customer inquiries, service requests, complaints, and operational issues professionally.
- Coordinate documentation for cargo receiving, releasing, storage, and customs-related processes.
- Follow up on shipment delays, operational discrepancies, and pending customer requirements.
- Maintain accurate customer records and update relevant information in the company's ERP system.
- Coordinate with Finance and Commercial departments on customer invoices, service charges, and related inquiries.
- Prepare customer service reports and monitor service performance to identify improvements.
- Ensure compliance with company procedures and applicable port and bonded-zone regulations.
Get open roles ranked against your CV
Add your CV once. RoleFinder ranks the open roles where you want to work, plus remote ones, against it, shows your best 12 with a one-line reason each, and emails you new matches once a week. The file is read once by AI and not kept; employers never see it.
Sign in with Google or email to start. How we handle your CV